Operations Manager

Who We Are

Janko Hospitality is a Chicago‑based operator of upscale full‑service, boutique lifestyle, extended‑stay, and select‑service hotels throughout the Midwest. The firm’s award‑winning properties within the Marriott, Hilton, Hyatt, and IHG brand families have made Janko Hospitality a 2022 Hotel Business Magazine Top 100 Hospital ity Management Company. Janko Hospitality is a growth company focused on expansion through strategic acquisition, development, and third‑party management.

With a passion for people, a proven track record of solid financial performance, honorable community involvement, and an unwavering commitment to quality, Janko Hospitality is a management company that will provide an exceptional hospitality experience to guests, owners, and associates.

• Competitive compensation package
• Full benefits package, including 401K with matching and paid time off from Day 1
• Growth company focused on expansion through strategic acquisition and development
• Hotel discounts at locations worldwide.

A & G

General Manager

• Competitive compensation package
• Full benefits package, including 401K with matching and paid time off from Day 1
• Growth company focused on expansion through strategic acquisition and development
• Hotel discounts at locations worldwide.

We are seeking an experienced Operations Manager to join our esteemed team at Hyatt House Chicago/Oak Brook. In this role, you will work closely with the General Manager and Assistant General Manager to ensure the smooth operation of the hotel and deliver exceptional guest service. You will be responsible for overseeing daily operations, managing staff, maintaining high levels of guest satisfaction, and contributing to the overall strategic direction, budgeting, and revenue optimization efforts of the hotel.

If you thrive in a fast‑paced environment and are passionate about delivering exceptional guest experiences, we invite you to join us in upholding our commitment to hospitality excellence.

• Professional Appearance:
  Maintain a high standard of personal appearance with appropriate business attire and name badge.
• Brand Certification:
  Obtain and maintain all necessary brand certifications required for the position.
• Flexible
  
  Hours:
  
  Work flexible hours, including nights, weekends, and across all hotel areas as needed.
• 24/7 On-Call Support:
  Provide 24/7 on‑call support and ensure compliance with franchise, local, state, and federal regulations.
• HR & Employee Management:
  Implement HR policies, ensure compliance, and foster employee satisfaction through training and development programs. Oversee recruitment, hiring, and the development of a high‑performing team.
• Guest Relations:
  Monitor and respond to guest feedback to ensure high standards of cleanliness, service, and satisfaction.
• Preventative Maintenance & Revenue Management:
  Implement preventative maintenance strategies and manage revenue through effective pricing and inventory management.
• Financial Oversight:
  Understand and contribute to the financial performance of the hotel, including monitoring budgets, analyzing financial reports, and helping to manage profitability.
• Payroll Management:
  Oversee payroll, manage productivity, and control overtime to ensure financial efficiency.
• Cash & Capital Expenditures:
  Ensure timely deposit of hotel cash funds and maintain the hotel’s cash bank for non‑essential purchases. Any capital expenditure exceeding $2,000 should be submitted with at least three bids for comparison.
• Invoice Review:
  Accurately review and code invoices to ensure financial integrity and submit them promptly for processing.
• Inventory Management:
  Continuously monitor purchases, ensuring adherence to the hotel’s budget. Review and place orders on a regular basis, subject to inventory verification.
• Safety & Security:
  Report any suspicious activity involving guests, visitors, or staff and ensure that all safety and security policies are followed, including adherence to OSHA, HAZCOM, and Bloodborne Pathogens regulations.
• Public Area Maintenance:
  Assist with cleaning and stocking supplies as needed and perform inspections to ensure…