Front Office Supervisor

“Leadership is not about being in charge. It is about taking care of those in your charge.”Simon Sinek

Compensation:
Starting at $21.00 per hour

Front Desk Supervisor role with leadership growth potential

We are looking for a leader at the desk, not just someone who checks guests in

High-visibility position at the front line of the hotel

Luxury, historic Autograph Collection hotel

Fast-paced, event-driven environment with high guest expectations

Requires confidence, composure, and strong guest recovery skills

Must be willing to lead by example during nights, weekends, and peak periods

Lead the front desk team during shifts and set the tone for service

Be visible in the lobby and own the guest arrival and departure experience

Coach and support front desk agents in real time

Handle escalated guest concerns with professionalism and urgency

Hold team members accountable to luxury service standards

Assist with scheduling, training, and daily operational flow

Communicate effectively with housekeeping, F&B, and events to ensure smooth operations

Step up as the leader on duty when needed and make confident decisions

• Insurance enrollment available from DAY 1!
• Paid time off available from DAY 1!
• Holiday pay available from DAY 1!
• Hotel and travel discounts at worldwide destinations!
• Professional development and promotion opportunities!

• You want to grow within Front Office
• You enjoy providing excellent guest experience
• You’re self-motivated to go above and beyond

• Speak, read, and write in primary language used in the workplace
• Sit, stand, walk, and be in front of a computer for 8+ hours
• Customer service experience, preferably in Hospitality or related industry
• High School diploma or equivalency education certificate required

Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality’s strategic vision is to create value for all through excellence and an openness to doing things differently.

First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee’s differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.

Hotel with 153 Rooms

Follow Chicago icons' footsteps and reserve a hotel room at the Drake Oak Brook, Autograph Collection. A beacon of style and class since the 1960s, our Oak Brook, IL hotel is easily accessible from O’Hare and Midway airports. A sense of grandeur marks your arrival at the hotel as sumptuous furnishings and impressive artwork greet you.

After check-in, explore attractions like the Brookfield Zoo or Oak Brook Center shopping—or immerse yourself in the energy of downtown Chicago.

Upon your return, relax in luxury hotel accommodations equipped with superb bedding and modern features, followed by a session in the fitness center. Dinner options include the Colonial Room, Coa, and the Polo Lounge.

Meeting and wedding guests appreciate our elegant, European-inspired event spaces. Our motto is Ubi Tempus Quietus, or “where time rests.” So travel to a bygone era of refinement while staying at our renowned Oak Brook hotel.