Night Auditor

Night Auditor

Join our team as a Night Auditor at Hyatt House Oak Brook. This position is responsible for overseeing nightly hotel operations, ensuring accurate guest billing, maintaining financial records, and providing exceptional service during late-night hours. Serving as the Manager on Duty during the hours of 11 PM to 7 AM, ideal candidates are detail-oriented, possess strong organizational skills, and thrive in a dynamic hospitality environment.

Essential Duties And Responsibilities

• Guest Services:
  Check in and check out guests with a focus on accuracy and customer service.
• Account Management:
  Post charges and payments to guest accounts, ensuring all transactions are accurate.
• Audit And Reconciliation:
  Reconcile guest service agents' paperwork, resolve rate discrepancies, and reconcile credit card totals to the batch report before submitting to the credit card processor.
• Room & Tax Posting:
  Post room and tax charges and ensure departing folios are printed and distributed to guest rooms.
• Gift Shop & Banquet Reconciliation:
  Reconcile and balance all gift shop paperwork. Complete the spreadsheet for banquet event orders and post accordingly.
• System Maintenance:
  Run the close day on the computer system, run backups, and generate night audit reports for accounting and management.
• Communication:
  Process guest mail, messages, and faxes by receiving, sorting, notifying, and distributing to ensure timely receipt of information.
• Department Logbook:
  Maintain the front desk logbook to enhance communication between shifts and management.
• Safety Standards:
  Practice written safety standards and rules at all times to ensure a secure and safe work environment.
• Physical Requirements:
  
  Must be able to stand for extended periods of time, with frequent walking, bending, and crouching required. Use of hands, fingers, and arms is necessary for the completion of duties.
• Flexible Scheduling:
  Due to the business demands of the hospitality industry, employees may be required to work rotating shifts, including weekends, night shifts, and/or overtime. Hours may vary depending on business needs.
• Work Environment:
  The hotel provides guest services 24 hours a day, 7 days a week, and employees must be adaptable to various shifts, including weekends, night shifts, and holidays.
• Physical Demands:
  Must meet the physical demands required for the role, with reasonable accommodations made where needed.

Qualifications

• Experience:
  
  At least one year of hotel front desk and/or accounting background, with familiarity in hospitality industry practices preferred.
• Communication
  
  Skills:
  
  Must be able to communicate clearly and effectively with guests, customers, supervisors, and fellow employees.
• Mathematical
  
  Skills:
  
  Ability to calculate amounts and apply basic addition, subtraction, and multiplication.
• Analytical
  
  Skills:
  
  Must be able to analyze routine data and make appropriate judgments regarding the check-in/check-out processes.
• Flexibility:
  Must be flexible with scheduling to accommodate business needs.