Business Analyst

Overview

Our client is seeking a strong, senior-level Business Analyst to join their Customer and Platforms team, reporting into the IT Manager over Finance and Real Estate Systems. This role will play a key part in an upcoming initiative to replace an existing workplace reservation and space management platform with a new enterprise solution (Condeco to Tango).

The Business Analyst will work closely with IT and business stakeholders to define current-state and future-state processes, identify capabilities, and translate business needs into clear functional and technical requirements.

• Partner with business and IT stakeholders to define current state, future state, and target capabilities for real estate and workplace systems
• Support the implementation and migration from an existing reservation/workplace platform to a new solution, including modules related to reservations, space management, and occupancy
• Elicit, document, and manage business and functional requirements, ensuring alignment with technical design and delivery
• Translate business and functional requirements into technical requirements for development and configuration teams
• Analyze manual or inefficient processes and recommend opportunities to enhance or automate them through technology
• Facilitate stakeholder working sessions, workshops, and reviews to validate requirements and ensure shared understanding
• Collaborate with cross-functional teams including Real Estate, Finance, and IT to support real estate management and chargeback processes
• Support testing, validation, and implementation activities to ensure solutions meet business needs

• 5–10 years of Business Analyst experience, ideally supporting enterprise systems or large-scale platform implementations
• Strong experience defining end-to-end business processes, including current state, future state, and gap analysis
• Proven ability to work with stakeholders to translate business needs into functional and technical requirements
• Experience supporting or implementing enterprise platforms, such as:
• Workplace reservation / hotelling systems
• ERP or enterprise finance platforms
• Excellent communication skills with the ability to engage both business and technical audiences
• Strong documentation, process mapping, and requirements management skills

• Experience with workplace reservation, space management, or occupancy platforms (e.g., desk/room booking, space utilization)
• Exposure to systems such as Condeco, Tango, or similar workplace or facilities platforms
• Experience working with Real Estate or Corporate Facilities teams
• Familiarity with chargeback models, space utilization reporting, or occupancy analytics
• Experience supporting enterprise system migrations or platform replacements