Sr. Services Analyst; IT Customer Care & Billing; CC&B

Overview

Who We Are
We're powering a cleaner, brighter future. Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient. We are a Fortune 200 company, 19,000 colleagues strong serving more than 10 million customers at six energy companies:
Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (Com Ed), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco). In our pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking, and we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career. Are you in?

Primary Purpose OF POSITION

Performs and/or manages activities relating to planning, designing, building, and maintaining IT services, projects, portfolios, products and processes. Creates and assigns detailed tasks to subordinates. Has budget responsibility for a small project, sub-project or process component. Expected to work under minimal supervision.

• Perform, manage and appropriately document work activities relating to IT service portfolios or products in support of our business partners. Lead IT activities required to manage service level agreements. Assist others in long range portfolio planning and prioritizing work and work schedule within the confines of current year financial commitments. (45%)
• Assist in creation of documentation for products and services. Use best practices to improve products and services provided to business unit partners, and monitor adherence within Team/Group to standards as defined within the Management Model (15%)
• Maintain and enhance engagement with business and IT partners and other stakeholders (15%)
• Establish positive team environment by proactively assisting and training less experienced personnel. Provide performance and development feedback as required (15%)
• Maintain technical knowledge and business acumen within own discipline or function (10%)

• Utilize understanding of customer's business needs to determine requirements
• Applies technical expertise to plan, design, build or support required products and processes
• Help other team members learn appropriate theories, practices and principles that relate to their skill set portfolio
• As assigned, manage budget for area of responsibility
• As assigned, manage working relationship with outsourcing partners

• Bachelor's degree in Computer Science or related discipline and typically 4 to 7 years experience in Information Technology or, in lieu of a degree, 6 to 9 years of relevant work experience.
• Proficiency with data analysis in Microsoft Excel
• Experience leading small IT projects or sub-teams and knowledge of IT project management.
• Strong problem solving and analysis ability.
• Excellent communications skills (written and verbal)
• Ability to work with remote project teams

• Customer Care and Billing (CC&B) knowledge and experience in the financial area of CC&B
• Knowledge of Meter to Cash Flow – Especially in the Financial Area (Financial Transactions, Payments, Adjustments, and Credit/Collections)
• Strong debugging and problem-solving skills
• Strong Organizational and Project Management Skills
• Ability to lead teams
• Ability to drive in-flight work tasks to completion
• SQL – Ability to write & refine queries to analyze problems
• Experience working with SCRUM, Kanban, or other Agile development environments
• Self-motivated and able to prioritize and manage workload and meet critical project milestones and deadlines
• Excellent interpersonal, communication, negotiation, and collaboration skills

• Annual salary will vary based on a candidate’s skills, qualifications, experience, and other factors: $/Yr. – $/Yr.
• Annual Bonus for eligible positions: 15%
• 401(k) match and annual company contribution
• Medical, dental and vision insurance
• Life and disability insurance
• Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave
• Employee Assistance Program and resources for mental and emotional support
• Wellbeing programs such as tuition reimbursement, adoption and surrogacy assistance and fitness reimbursement
• Referral bonus program
• And much more

Note: Exelon-sponsored compensation and benefit programs may vary or not apply based on length of service, job grade, job classification or represented status. Eligibility will be determined by the written plan or program documents.