Systems Engineer Customer Care & Billing; CC&B

Overview

Who We Are We're powering a cleaner, brighter future. Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient. We're powered by purpose-driven people who believe in being inclusive and creative, and value safety, innovation, integrity and community service.

We are a Fortune 200 company, 19,000 colleagues strong serving more than 10 million customers at six energy companies -- Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (Com Ed), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco).

In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career.

Are you in?

• Participates in discussions with business partners and vendors to gather information. Assist with supporting leadership, architecture, project teams and end users to identify system requirements. Assists with writing system specifications, logical & physical architecture diagrams, and implementation plans. Delivers practical, efficient, and cost-effective solutions that satisfy business needs, including hands-on configuration, troubleshooting and optimization and supporting metrics for the same. (30%)
• Work closely with others to assist development of future plans, resource requirements, migration strategies, and project schedules. Provide input into presentations to Engineering and Architecture Review Boards. Understand the current technologies and service offerings within the industry. (25%)
• Responsible for engineering, documenting, implementing and supporting solutions at the component level, including hands-on configuration, troubleshooting and optimization and supporting metrics for the same. (20%)
• Provide supporting data to leadership and peers about risks identified during business impact analysis, site risk assessments and disaster recovery planning. Design, support and maintain custom system integration with other platforms, specific to the needs of the customers. Maintain relevancy and knowledge in current and evolving emerging IT systems technologies. (15%)
• Develop technical knowledge and business acumen within discipline or function. (10%)

Assist with designing, implementing, supporting, and documenting infrastructure systems. Develop and maintain knowledge of technology and its application across our business areas or for our customers. Promote knowledge via seminars, presentations and publications within IT and Exelon. Participate in technological innovation to drive new business opportunities and solve complex business problems. Requires moderate skill set and proficiency in discipline. Conducts work assignments under direct supervision with limited latitude for independent judgment.

• Bachelor's degree in computer science, Information Systems, Computer Networking with 2 - 4 years' experience in IT infrastructure design, application design, cloud computing, disaster/recovery, or 3-6 years of relevant experience
• Experience with system administration
• Experience with drafting technical documentation
• Demonstrated ability to think and apply skillset beyond the day-to-day operations
• Demonstrated ability to use technical resources and collaborate to solve problems
• Demonstrated ability to effectively communicate technical information in non-technical terminology (written and verbal)
• Demonstrated strong teamwork skills with self-motivation in a rapidly evolving environment
• Demonstrated knowledge of industry trends. Basic knowledge of financial impact analysis
• Troubleshooting & Monitoring:
  Understand basic monitoring concepts and how tools are used to meet those requirements.
• Perform basic independent troubleshooting by looking through logs and can investigate and fix simple code issues. May require…