Senior Business Analyst

Job Description

This role is a Senior Business Analyst with experience in IT solutions to join our Client Experience Practice. The Senior Business Analyst participates in meetings for business analysis, functional design, business process design, and user enablement needs. This role is part of a project team that is responsible for overseeing customer needs to ascertain requirements, build and maintain strong customer relations, and ensure client expectations are successfully met.

• Assist with requirements gathering and discovery workshops for custom IT solutions
• Conduct current state assessments of business processes and supporting systems
• Perform gap and data analysis to identify improvement opportunities
• Support developers by providing functional clarification and setting expectations with team and client
• Identify, document, and manage change; transition delivered solution to end users
• Author and create design artifacts such as functional design specifications, low fidelity wireframes, use cases, user personas, data dictionaries, process and data flow diagrams
• Contribute to the strategy, governance, and design of IT solutions
• Document, socialize, and triage issues, defects, and enhancement requests
• Review traceability matrices, change requests, test plans and cases, user guides, capability discovery and delivery roadmaps
• Plan and execute test plans and test cases; ensure overall quality of solution is preferred
• Other duties as required

Bachelor’s degree, required.

• Bachelor’s degree, required.

• Four or more years professional experience as a Technical or Functional Business Analyst or equivalent IT solutions and technology role, required
• Experience gathering, documenting requirements and leading working sessions, required

• Experienced with one or more of the following solutions, required:
  • Microsoft 365 (SharePoint, Teams, One Drive, Viva, or Copilot)
  • Custom Application Development
  • Data analytics
  • Enterprise Business Applications (ERP, CRM, or HCM)
  • Cybersecurity
• Microsoft Technologies proficient in Excel, Word, PowerPoint and Outlook, required
• Share Gate and Microsoft’s Migration Manager tools, preferred
• Azure Dev Ops, JIRA, Visio or other project management tools, preferred
• Axure, Figma, or other prototyping and interface design tools, preferred

• Knowledge of the software development life cycle and ability to work with multiple teams
• Ability to proactively identify risks and participate in the mitigation plan
• Ability to solve problems, identify solutions, and appropriately elevate issues
• Excellent communication and presentation skills, both verbal and written
• Excel at operating in a fast-paced technical environment
• Must be willing to travel to the client as needed

National Range: $80,000 - $110,000

Maryland Range: $80,000 - $110,000

NYC/Long Island/Westchester Range: $80,000 - $110,000

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

BDO USA, P.A. is an EO employer M/F/Veteran/Disability