Solution Customer Success Manager; S-CSM SAP Office CFO; oCFO Finance - Midwest

Solution Customer Success Manager (S-CSM) for SAP Office of the CFO (oCFO) Finance - Midwest

Job Title:

Solution Customer Success Manager (S-CSM) for SAP Office of the CFO (oCFO) Finance - Midwest

What you’ll do
:

• Act as a trusted advisor – Build deep executive relationships and earn trusted advisor status with customers.
• Maximize customer lifetime value – Deliver solution area expertise to customer executives and their line of business.
• Accelerate value delivery – Drive rapid adoption and consumption of SAP oCFO solutions.
• Identify new opportunities – Leverage new or expanded SAP solutions, including the upcoming SAP Cloud Business Suite.
• Mitigate churn – Manage renewals of SAP solutions/services.
• Support sales – Identify sales leads and assist in expansion and upsell efforts.
• Crisis management – Handle difficult customer situations and de‑escalate crises.
• Drive renewals and expansions – Focus on subscription or perpetual license‑based solutions.
• Support adoption of broader Finance solution set – SAP S/4
  
  HANA Cloud, Public Edition and Intelligent Spend solutions.

What you bring
:

• Executive presence – Strong relationship‑building skills.
• Business acumen – Deep knowledge of business models, strategies, and processes.
• Problem‑solving – Proven ability to handle complex issues with customer executives.
• Cloud software expertise – Experience with cloud software solutions and delivery models.
• Domain expertise – Expert level buying centre/Lines of Business domain expertise.
• Risk mitigation – Ability to apply risk‑mitigation strategies.
• SAP solutions knowledge – Understanding of SAP oCFO solutions and related business processes enabled by such solutions.
• Technical understanding – Some technical knowledge to address customer issues.
• Educational background – Bachelor’s degree or equivalent required.
• Software experience – Knowledge of SaaS, PaaS and IaaS processes.
• Project management – Strong program/project management and governance skills.
• Communication skills – Excellent verbal and non‑verbal communication skills.
• Renewals and expansions – Experience driving renewals, expansions and up‑sales.
• Knowledge of Financial Solutions – a plus.

Meet your team
:

• Collaboration – Work closely with SAP CSM leadership across all Solution Areas, account teams, industry teams, partners, and solution management organisation.
• Coordination – Coordinate internal SAP and partner resources to ensure value delivery.

Skills you’ll use
:

• Professional Skills – Business Acumen, Complex Problem Solving, Effective Communication, Customer Orientation, Establishing Trust, Influencing Skills.
• Tech Industry & SAP General Skills – Key Performance Indicators (KPIs), Artificial Intelligence, Software‑as‑a‑Service, Technology Innovation, SAP Cloud Suite Portfolio, RISE and GROW with SAP.
• Role Specific Skills – Customer Value Journey Alignment, Account Governance, Account Strategy, Customer Success Management, Customer Retention, Relationship Building, Technology Solution Adoption, Overcoming Objections.

Future Direction
:

• Integration with SAP Cloud Business Suite – Prepare for the transition to SAP Cloud Business Suite, which integrates AI, real‑time data and comprehensive business applications.
• AI‑driven innovation – Leverage AI capabilities embedded in SAP Business Suite to enhance productivity and decision‑making.
• Unified business processes – Utilize SAP Business Suite to streamline operations across finance, HR, supply chain and more.
• Scalability and flexibility – Embrace the modular and extensible nature of SAP Business Suite to adapt to evolving business needs.

Focus on SAP Cloud Business Suite Finance Solutions

SAP Office of the CFO (oCFO) Solutions:

• Record to Report – Utilize solutions such as Blackline, Advanced Financial Close, and Group reporting to enable standard accounting & financial close processes.
• Quote to Cash – Utilize solutions such as Configure Price Quote (CPQ), Convergent Mediation, and Billing & Revenue Innovation Management (BRIM) to enable end‑to‑end sales processes.
• Treasury – Utilize solutions such as Digital Payments and Multi‑Bank Connectivity to enable cash flow management and overall financial health.
• Compliance – Utilize solutions such as Governance,…