IT Support Engineer; MSP

GO Technology Group is a managed services provider based in the Chicagoland area. We support private businesses, educational institutions, municipalities, police departments, and park districts with IT services, cybersecurity, cloud solutions, and hands‑on support that actually makes a difference.

We are not a corporate machine. We are a high‑performing, collaborative team where everyone has a voice, ownership matters, and the work you do directly impacts our clients.

We move fast, solve real problems, and take pride in delivering excellent service with accountability. Our clients trust us because we are responsive, clear, and easy to work with. That same mindset carries into how we operate as a team. If you want to grow your skills, take ownership of your work, and be part of a team that genuinely cares about doing things the right way, you will fit in here.

We are looking for an IT Support Engineer (MSP) to join our team. This is a client‑facing technical support role for someone with prior Managed Service Provider experience who enjoys troubleshooting, solving problems, and supporting multiple client environments.

This role is ideal for someone who has strong Microsoft 365, Entra , Windows, networking, and endpoint support experience, along with excellent customer service skills. You will support a wide range of private businesses, educational institutions, and municipal clients. The role has a strong focus on Microsoft environments, alongside Google Workspace and Apple/iPad support.

This is not a basic help desk position, but it is also not intended to be a senior systems engineering role. We need someone who can take ownership of tickets, communicate clearly, solve technical issues, elevate appropriately, and assist with client projects across modern cloud and endpoint environments.

Full‑time position based in the Chicagoland area.

Hybrid work with flexibility:
Two days onsite at our Oak Brook, IL office.

Regular local travel to client sites across Northern Illinois.

Participation in a rotating weekly on‑call schedule, approximately once every 6 weeks.

Provide remote and onsite technical support for MSP clients.

Troubleshoot Windows desktops, laptops, printers, mobile devices, business applications, and network connectivity issues.

Support Microsoft 365 environments, including Entra , Exchange Online, Teams, SharePoint, One Drive, Outlook, and licensing.

Assist with user administration, including onboarding, offboarding, MFA, password resets, group membership, permissions, and access issues.

Support Windows 10/11, Windows Server, Active Directory, DNS, DHCP, file shares, permissions, and Group Policy.

Assist with endpoint deployments, device configuration, and basic security policies using Microsoft Intune.

Support Google Workspace environments and Apple/iPad devices, especially within educational environments.

Handle device setup, user profile setup, workstation deployments, printer setup, and common end‑user support needs.

Troubleshoot basic network issues involving firewalls, switches, wireless access points, VPNs, VLANs, and internet connectivity.

Use Ninja One RMM, PSA/ticketing tools, remote access tools, and documentation systems to support clients.

Work with third‑party vendors on behalf of clients, including ISPs, copier vendors, software vendors, and line‑of‑business application support teams.

Assist with Microsoft 365, SharePoint, One Drive, workstation, and cloud migration projects.

Document work clearly, maintain accurate ticket notes, and update client documentation.

Communicate technical solutions to clients in a professional, clear, and easy‑to‑understand way.

Escalate complex issues appropriately while maintaining ownership of the client experience.

Prior experience working in a Managed Service Provider, MSP, or multi‑client IT support environment is required.

2+ years of professional IT support experience preferred.

Strong experience supporting Microsoft 365, Entra , Exchange Online, Teams, SharePoint, One Drive, and Outlook.

Experience supporting Windows 10/11 workstations.

Working knowledge of Windows Server,…