Parcel Solutions Director

Essential Job Functions

Enterprise Parcel Strategy & Carrier Governance

* Establish and execute the enterprise parcel strategy across national, regional, and alternative carrier networks.

* Own parcel carrier relationships and lead commercial negotiations, RFPs, and contracting strategies.

* Define governance standards for carrier performance, service expectations, escalation, and accountability.

* Provide strategic guidance on carrier mix, service levels, and network optimization to balance cost, service, and scalability.

Pricing, Audit & Financial Governance

* Establish and govern enterprise parcel pricing, audit, and billing control frameworks.

* Oversee parcel audit programs, dispute resolution processes, and recovery efforts to ensure contract compliance and billing accuracy.

* Partner with Finance on accrual accuracy, savings validation, and enterprise financial reporting.

* Maintain oversight of rate structures, accessorials, surcharges, and incentive programs.

Systems, Analytics & Performance Management

* Provide recommendations for parcel systems

* Partner with Technology and Operations to optimize parcel rating, manifesting, and data platforms.

* Define KPIs and dashboards to monitor cost, service, compliance, and customer experience.

Cross-Functional Leadership & Enablement

* Provide strategic guidance for customer onboarding, pricing models, and scalable parcel solutions.

Risk Management & Compliance

* Ensure alignment with contractual requirements, regulatory standards, and internal controls related to parcel transportation.

Duties, responsibilities and activities may be assigned or changed from time to time.

Minimum Qualifications

* High School diploma required;
Bachelor's degree preferred

* 6+ years of progressive experience in transportation, logistics, or related disciplines, including enterprise-level strategic accountability.

* 2+ years of demonstrated expertise in parcel or comparable pricing strategy, contract governance, financial controls, and performance management.

* Proven ability to lead complex, cross-functional initiatives influencing multiple business units.

* Strong analytical and financial acumen with the ability to translate data into executive-level recommendations.

* Experience with in a 3PL, e-commerce, retail, or high-volume parcel environment preferred

* Familiarity with parcel audit platforms, transportation management systems, and rating engines preferred

* Experience in supporting customer-facing solution design and pricing governance preferred

* 10-15% travel

Salary: $100,000 - $120,000/year base salary + Bonus and Equity Eligibility

This is an estimated range based on the circumstances at the time of posting, however it may change based on a combination of factors, including but not limited to skills, experience, education, market factors, geographical location, budget, and demand.

Benefits We offer a comprehensive benefits plan including:

* Medical

* Dental

* Vision

* Flexible Spending Account (FSA)

* Employee Assistance Program (EAP)

* Life & AD&D Insurance

* Disability

* Paid Time Off

* Paid Holidays