Salesforce Administrator OR Sr. Salesforce Administrator

We are currently looking to hire either a Salesforce Administrator or Senior Salesforce Administrator to join our team and rise to the challenge of empowering service. The Salesforce Administrator will drive Salesforce configuration, sandbox/environment setup, and system maintenance. The Senior Administrator will have significant input on Salesforce decisions.

• Salesforce configuration changes, including (but not limited to):
  Screen flows, assignment rules, validation rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, mobile administration, dashboards and reports.
• User and license management including new user setup/deactivation, roles, profiles, permissions, public groups, organization wide defaults, sharing rules.
• Sandbox environment management.
• Data management to improve Salesforce data quality, implementing rules and automation as needed.
• Resolve user support tickets.
• Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer.
• Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience.
• Identify unused or underutilized platform features.
• Communicate any platform changes to end users and stakeholders.
• Monitor and improve user adoption.
• Provide user training and create relevant training materials.
• Handle technical documentation.

• Implement Salesforce configuration changes, including custom objects, formula fields, rollup summaries, triggers, custom settings and custom metadata types.
• Dev Ops/release management including change set preparation, promotion of change sets through environments and deployments using third‑party tools such as Gearset.
• Management of integrated applications from third‑party suppliers.
• Identify and gather complex business requirements from users and stakeholders, translating them into scalable solutions.
• Mentor junior employees and provide occasional oversight of their work.
• Create high‑level and detailed work effort estimates for proposed technical solutions.
• Assist in documenting processes and workflows to strengthen institutional knowledge.
• Identify opportunities for process improvement within Salesforce.
• Resolve user support tickets.

• ABachelor’s degree in a relevant field; equivalent experience with a high school diploma may be considered.
• Understanding of Salesforce sharing and security (roles, profiles, permissions, OWD, sharing rules).
• Strong Salesforce knowledge through a minimum of 3 years of direct Salesforce Administration experience.
• Experience with Salesforce Experience Cloud (Community) and Lightning experience is a big plus.
• Experience implementing Salesforce configuration changes including Flow, fields, page layouts, record types, custom settings, dashboards and reports.
• Experience using important wizards and/or data loader.
• Excellent relationship‑building skills and ability to liaise with stakeholders at all levels.
• Ability to gather requirements and propose technical solutions.
• Trailhead Badges/Super Badges.
• Administrator Certification preferred.
• Knowledge of triggers and APEX.

Compensation range for the Salesforce Administrator role is expected between $95,000 to $110,000. Salaries may vary depending on factors, including but not limited to, job location, skills, and experience.

• Minimum of 7 years general IT experience, with at least 5 years of Salesforce Administration specialization.
• In‑depth understanding of Salesforce sharing and security, including organization wide defaults and sharing rules.
• Dev Ops/release management experience using third‑party Salesforce release management tools (e.g., Gearset, Copado) ideal.
• Advanced Administrator and Platform App Builder Certifications desired.
• Experience with Validation tools to manage data is a big plus.
• Sandbox environment management experience a plus.
• Excellent relationship‑building skills, with the ability to act as a mentor and subject matter expert – liaise with stakeholders at all levels.
• Ability…