Managed Services Help Desk Technician

Managed Services Help Desk Technician, Oak Brook, IL

This is a full time permanent Managed Services Help Desk Technician position. We are looking for well-rounded technologists with experience working with small and mid-sized businesses preferably. A diverse technical skill set is key, along with stellar client service skills, excellent written/verbal communication skills, high energy level and dynamic personality. Must own a reliable car with insurance to travel to client sites 50% of the time downtown and throughout the Chicago area and suburbs when necessary.

Position will be a combination of remote and on-site support.

Responsibilities:

• Manage a client base and support small homogeneous local area networks (LANs).
• Provide first tier support and troubleshooting of user endpoint issues, provide end user training, and perform routine administrative functions including new user account provisioning, password reset requests, workstation migrations, and hardware support tasks.
• Design and implement IT solutions for client base.
• Monitor client systems performance and reliability.

Qualifications:

• 3+ years of information technology experience.
• Experience working directly with end-users.
• Windows Desktop experience.
• Ability to perform basic support tasks for small homogeneous local area networks (LANs).
• Familiarity with the configuration and operation of desktop computers on LANs including the installation and configuration of common software applications such as Microsoft Office, SQL, Anti-Virus, and backup software.
• Familiarity with the setup of basic Internet connections, and the administration requirements of small offices.
• Excellent written and verbal communication skills with the ability to provide a high level of customer service.
• Excellent problem solving skills.
• Maybe must have reliable transportation (car) to go to Chicago area clients when needed.

Benefits include medical insurance, retirement plan, PTO, etc. Salary: 80K+ DOE.