HRIS Analyst - LMS Administrator

Job Description:

POSITION SUMMARY:

The HRIS Analyst & LMS Administrator role combines learning technology ownership with HR systems expertise to drive efficiency, scalability, and an exceptional Team Member experience. This role serves as the primary subject matter expert for Portillo’s Learning Management System (LMS), leading the design, administration, and continuous improvement of scalable, high-quality learning experiences within Workday. In addition, this role provides broad Workday support by optimizing business processes, handling system requests and issue resolution, implementing system enhancements, and ensuring data accuracy and integrity.

This is a hybrid position based at the Portillo’s Restaurant Support Center in Oakbrook, Illinois with on-site presence required Tuesday through Thursday.

CORE RESPONSIBILITIES:

Enable our Purpose to create lifelong memories by igniting the senses with unrivaled food and experiences:

Family:
Work together to make everyone feel at home, and we step up when someone needs help Serve as the primary owner and point of contact for the LMS (Workday), leading system design, configuration, updates, and ongoing maintenance to ensure a seamless user experience

Manage end-to-end LMS operations, including course uploads, assignments, registrations, user enrollments, and certification programs (e.g., food safety, Serv Safe), ensuring alignment with training plans and organizational needs

Ensure all training is accurately assigned, tracked, and required within set timelines, including regulatory and compliance-driven deadlines

Own and optimize Workday system messaging and alerts (e.g., notifications, reminders, and system communications), ensuring they are clear, timely, and aligned with training requirements and the overall Team Member experience

Partner with leaders and cross-functional teams to communicate training requirements, monitor effectiveness, and ensure compliance across all jurisdictions

Provide guidance, training, and support to Team Members and leaders on LMS and HRIS functionality, compliance requirements, and system-related processes

Maintain, organize, and govern learning assets and supporting materials across learning platforms, ensuring content is current, accessible, and consistently structured

Support and maintain Workday HRIS functionality with a focus on Learning, Talent, and Onboarding modules, while providing broad system support across other areas as needed

Lead and support LMS and HRIS-related projects, including building project plans, managing timelines, and partnering cross-functionally to deliver successful information/training and outcomes

Greatness:
We’re obsessed with being the best and work hard to continuously improve. Our greatness is rooted in Quality, Service, Attitude and Cleanliness Own the continuous improvement of LMS and Workday systems by identifying opportunities, designing solutions, testing functionality, and driving successful implementation

Lead system testing and release management, including evaluating new features, coordinating upgrades, and guiding the business on adoption and impact

Maintain high standards of data integrity, confidentiality, and system governance through audits, issue identification, and proactive resolution of gaps Provide expert-level production support by troubleshooting issues, resolving defects, and escalating appropriately to ensure timely and effective solutions

Partner with IT and external vendors to enhance system capabilities, support integrations, and ensure systems evolve with business needs

Manage LMS vendor relationships, serving as the primary point of contact for system enhancements, issue escalation, and coordinating timely resolution in partnership with IT and internal stakeholders

Anticipate business needs by analyzing workflows and requirements, translating them into scalable, efficient system solutions

Establish and maintain clear documentation, including standard operating procedures, user guides, and FAQs, to support consistent and effective system use Drive accountability and results by managing LMS processes and performance, supporting strong participation and completion outcomes

Continuously build expertise in LMS and Workday capabilities, staying current on system functionality and best practices

Energy:
We move with urgency and passion, while maintaining attention to detail

Develop and maintain LMS and Workday reports, dashboards, and data visualizations to track training completion, engagement, workforce metrics, and program effectiveness

Analyze data to generate actionable insights and recommendations that improve learning outcomes, system performance, and business decision-making

Produce and monitor compliance and audit reporting, ensuring adherence to regulatory requirements, internal policies, and industry standards

Present insights to stakeholders in a clear, compelling way, translating complex data into meaningful, actionable takeaways

Lead reporting and system readiness for upgrades and…