Salesforce Administrator

Chamberlain Group (CG) is a global leader in intelligent access and Blackstone portfolio company. Powered by our myQ technology, we make access simple and secure for millions of homeowners, businesses, and communities worldwide. Our flagship brands, Lift Master and Chamberlain , are found in 51+ million homes, and 14 million+ people rely on the myQ app daily.

This role is within Chamberlain Group's IT Enterprise Applications function. A successful incumbent is expected to :

Attend and collaborate on daily standups and provide feedback and interaction on prioritized Jira tickets

Document functional requirements and provide estimates for new enhancements; translate requirements into working solutions using a combination of Salesforce configuration and custom development, when needed

Own day-to-day administration of our Salesforce org, including user management, permissions, profiles, roles, and security

Manage release cycles including sandbox refreshes, deployments, and change set hygiene, working within our CI/CD pipeline to ship changes safely and predictably

Support our GTM teams with training, enablement, and clear answers when things break

Serve as scrum master, facilitating ceremonies, unblocking the team, and keeping work moving sprint over sprint.

Act as a subject matter expert, developing solutions for evolving business needs

Identify and implement additional improvement opportunities based on best practices

Responsible for engagement with stakeholders to analyze requirements, propose solutions that leverage CRM functionality

Oversee daily administration and optimization of Salesforce across Sales Cloud, Service Cloud, and Account Engagement.

Design and optimize workflows, automation, validation rules, and SOPsBuild dashboards and reports for leadership insights and engagement analysis.

Document and creates testing scenarios on all enhancements and maintenance tickets

Monitor new  features, involved with validation, testing and implementation of new functionality and communication of same to user base; provide recommendation for process improvements to the business based on new functionality available

Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.

Protect Chamberlain Group’s reputation by keeping information confidential.

Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies.

Contribute to the team effort by accomplishing related results and participating on projects as needed.

Minimum Qualifications Education/

Certifications:

Bachelor's Degree in a Computer Science, Information Systems or related field or similar  Administrator

Certifications:

ADM
201

Experience:

3+ years experience working with  in an Administrator role3+ years experience as a Sales and Service Cloud Administrator3+ years Agile project management experience preferably in Jira

Preferred Qualifications Education/

Certifications:

Additional Salesforce

Certifications:

Sales Cloud Consultant, Service Cloud Consultant, Advanced Adm certification, Salesforce Certified CRM Analytics and Einstein Discovery Consultant or platform app builder

Experience:

Experience in Pardot, Sales Cloud and Experience Cloud Understanding of Computer Telephony integration with Service Cloud General understanding of Marketing Automation technologies

Experience working with Agile methodologies

Previous Scrum Master experience a plus General understanding of the capabilities of Manufacturing Cloud a plus Knowledge, Skills, and Abilities:

Understanding of SAP structure, Orders, Quotes, Price Lists Understanding of Pardot capabilities including, Segmentation, Communication to both business owners and technical specialist#LI
- Hybrid – Oak Brook, IL#LI-MM1

The pay range for this position is $76,600.00 - $; base pay offered may vary depending on a number of factors including, but not limited to, the position offered, location, education, training, and/or experience. In addition to base pay, also offered is a comprehensive benefits package and 401k contribution (all benefits are…