Business Systems Director

Essential Job Functions

Systems Strategy & Roadmap

* Develop and maintain the multi-year roadmap for WMS, TMS/OTM, and related logistics platforms supporting Consolidation and Fulfillment operations.

* Ensure system capabilities align with operational strategies, customer requirements, and business growth objectives.

* Identify opportunities to standardize processes, improve system utilization, and reduce operational complexity.

* Partner with IT to align business requirements with technology architecture, security, integration, and support standards.

* Evaluate emerging technologies and recommend solutions that enhance operational capabilities and improve business performance.

Program Delivery & Implementations

* Provide leadership oversight for system implementations, upgrades, integrations, and major enhancements across Consolidation and Fulfillment operations.

* Partner with Operations and IT to establish implementation priorities, governance processes, testing strategies, and deployment readiness plans.

* Translate operational requirements into prioritized business capabilities and functional system requirements.

* Ensure solutions support inventory accuracy, throughput, visibility, compliance, customer service requirements, and operational efficiency.

* Monitor project performance, risks, and outcomes to ensure successful delivery and adoption.

Operational Enablement & Continuous Improvement

* Serve as the business owner for core logistics systems, accountable for platform performance, usability, adoption, and continuous improvement.

* Collaborate with operational leaders to identify, prioritize, and implement system enhancements that improve productivity, quality, and service performance.

* Lead investigation and resolution of systemic issues impacting operational performance.

* Establish governance processes for enhancement requests, release management, and system change control.

* Drive technology-enabled process improvements that support operational excellence and scalability.

Vendor & Stakeholder Management

* Manage relationships with software vendors, implementation partners, and technology providers supporting logistics platforms.

* Monitor vendor performance and ensure delivery against contractual commitments, service levels, and project objectives.

* Serve as the primary escalation point for significant system-related issues, risks, and operational impacts.

* Communicate system strategies, priorities, project status, and risks to business and technology leadership.

* Build strong partnerships across Operations, IT, Finance, Customer Solutions, and other functional teams to ensure alignment and execution.

Data, Controls & Risk Management

* Ensure systems support accurate data capture, reporting, billing integrity, and operational visibility.

* Partner with Finance, Compliance, and IT to support internal controls, audit requirements, and data governance standards.

* Identify and mitigate risks related to system performance, scalability, cybersecurity, business continuity, and operational disruption.

* Support development of system metrics, reporting, and performance measurement tools to drive informed decision-making.

Strategic Leadership & Influence

* Provide strategic leadership and subject matter expertise for business systems supporting Consolidation and Fulfillment operations.

* Influence cross-functional teams and senior leaders to align priorities, drive adoption, and achieve operational objectives without direct reporting authority.

* Establish governance frameworks and operating standards that promote disciplined decision-making and execution.

* Serve as a trusted advisor on system capabilities, technology investments, and operational process improvements.

* Champion innovation and continuous improvement through effective use of technology, analytics, and data-driven decision-making.

Duties, responsibilities and activities may be assigned or changed from time to time.

Minimum Qualifications

* Bachelor's degree in Supply Chain, Information Systems, Business, Engineering, or a related field.

* 6+ years of experience supporting logistics, supply chain, warehouse, transportation, or business systems environments.

* Experience leading WMS and/or TMS implementations, enhancements, or optimization initiatives.

* Strong understanding of warehouse, fulfillment, and transportation operations.

* Proven ability to translate business requirements into effective technology solutions.

* Experience partnering with vendors, IT teams, and cross-functional stakeholders.

* Demonstrated ability to influence outcomes and drive results without direct reporting authority.

* Strong communication, analytical, and problem-solving skills.

* Experience in Consolidation, Fulfillment, 3PL, retail, or distribution environments preferred.

* Experience with leading WMS, TMS, or logistics technology platforms preferred.

* Lean, Six Sigma, or continuous improvement experience preferred.

* Travel - 25%

Salary: $100,000 - $117,000/year base salary + Bonus and Equity…