Business Systems Director

• Develop and maintain the multi-year roadmap for WMS, TMS/OTM, and related logistics platforms supporting Consolidation and Fulfillment operations.
• Ensure system capabilities align with operational strategies, customer requirements, and business growth objectives.
• Identify opportunities to standardize processes, improve system utilization, and reduce operational complexity.
• Partner with IT to align business requirements with technology architecture, security, integration, and support standards.
• Evaluate emerging technologies and recommend solutions that enhance operational capabilities and improve business performance.

• P rovide leadership oversight for system implementations, upgrades, integrations, and major enhancements across Consolidation and Fulfillment operations.
• Partner with Operations and IT to establish implementation priorities, governance processes, testing strategies, and deployment readiness plans.
• Translate operational requirements into prioritized business capabilities and functional system requirements.
• Ensure solutions support inventory accuracy, throughput, visibility, compliance, customer service requirements, and operational efficiency.
• Monitor project performance, risks, and outcomes to ensure successful delivery and adoption.

• Serve as the business owner for core logistics systems, accountable for platform performance, usability, adoption, and continuous improvement.
• Collaborate with operational leaders to identify, prioritize, and implement system enhancements that improve productivity, quality, and service performance.
• Lead investigation and resolution of systemic issues impacting operational performance.
• Establish governance processes for enhancement requests, release management, and system change control.
• Drive technology-enabled process improvements that support operational excellence and scalability.
• Manage relationships with software vendors, implementation partners, and technology providers supporting logistics platforms.
• Monitor vendor performance and ensure delivery against contractual commitments, service levels, and project objectives.
• Serve as the primary escalation point for significant system-related issues, risks, and operational impacts.
• Communicate system strategies, priorities, project status, and risks to business and technology leadership.
• Build strong partnerships across Operations, IT, Finance, Customer Solutions, and other functional teams to ensure alignment and execution.
• Ensure systems support accurate data capture, reporting, billing integrity, and operational visibility.
• Partner with Finance, Compliance, and IT to support internal controls, audit requirements, and data governance standards.
• Identify and mitigate risks related to system performance, scalability, cybersecurity, business continuity, and operational disruption.
• Support development of system metrics, reporting, and performance measurement tools to drive informed decision-making.

• Provide strategic leadership and subject matter expertise for business systems supporting Consolidation and Fulfillment operations.
• Influence cross-functional teams and senior leaders to align priorities, drive adoption, and achieve operational objectives without direct reporting authority.
• Establish governance frameworks and operating standards that promote disciplined decision-making and execution.
• Serve as a trusted advisor on system capabilities, technology investments, and operational process improvements.
• Champion innovation and continuous improvement through effective use of technology, analytics, and data-driven decision-making.

Duties, responsibilities and activities may be assigned or changed from time to time.

• Develop and maintain the multi-year roadmap for WMS, TMS/OTM, and related logistics platforms supporting Consolidation and Fulfillment operations.
• Ensure system capabilities align with operational strategies, customer requirements, and business growth objectives.
• Identify opportunities to standardize processes, improve system utilization, and reduce operational complexity.
• Partner with IT to align business requirements with technology architecture, security, integration, and support standards.
• Evaluate emerging technologies and recommend solutions that enhance operational capabilities and improve business performance.

• P rovide leadership oversight for system implementations, upgrades, integrations, and major enhancements across Consolidation and Fulfillment operations.
• Partner with Operations and IT to establish implementation priorities, governance processes, testing strategies, and deployment readiness plans.
• Translate operational requirements into prioritized business capabilities and functional system requirements.
• Ensure solutions support inventory accuracy, throughput, visibility, compliance, customer service requirements, and operational…