Associate Vice President Safety & Experience

Major Responsibilities

Strategic Leadership & High Reliability

• Lead the deployment and sustainment of high reliability principles (HRO) across hospitals and care settings within the area, fostering a culture of safety, transparency, and continuous learning.
• Serve as a visible executive champion for patient safety culture, psychological safety, and just culture, partnering with area executives, medical staff leaders, and frontline teams.
  
  Translate enterprise patient safety and experience strategies into actionable,area‑level priorities with clear goals, metrics, and accountability.

Patient Safety & Outcomes Improvement

• Provide executive oversight for patient safety programs, including harm reduction initiatives, serious safety event prevention, learning systems, and organization‑wide improvement efforts.
• Partner with area and enterprise quality and performance improvement teams toidentifytrends, prioritize initiatives, and drive sustained improvement in clinical outcomes and reliability.
  
  Utilize data, safety event insights, and patient feedback to guide decision‑makingand improvement strategies across the area.

Patient Experience & Engagement

• Lead comprehensive patient experience strategies that ensure compassionate,equitable, and patient‑and-family‑centered care across the continuum.
• Oversee and align volunteer services to support patient experience, community engagement, and organizational mission.
• Provide executive sponsorship and strategic direction for Patient & Family Advisory Councils (PFACs), ensuring meaningful partnership with patients and families in care design, improvement, and governance.

Executive & Clinical Partnership

• Collaborate closely with Area Presidents, CMOs, CNOs, and other executive leaders to integrate patient safety and experience priorities into operational and clinical strategies.
  
  Influence through partnershipwhilebuilding alignment across disciplines and levels of leadership.
  
  Lead change management efforts to embed safety and experience improvements into standard work and daily operations.
• Serve as a key liaison between area operations and enterprise quality, safety, and experience leadership.

Governance, Accountability & Communication

• Establish clear performance expectations and dashboards for safety culture, patient experience, and outcomes, with routine review and executive‑level accountability.
  
  Effectively communicate progress, risks, and opportunities across the quality management system.
• Designs and directs the work of the assigned area(s) of responsibility. Selects, coaches, and develops teams, settingobjectivesthat align with organizational strategy to inspire and motivate the teams. Manages organizational talent through performance management, succession planning, and development. Designs and directs processes by which team and individual performance are recognized, feedback is consistently delivered, and performance is systematically improved.
• Develops and/or recommends operating and capital budgets and controls expenditures within approved budget objectives.
• Responsible for understanding and adhering to the organization’s Code of Ethical Conduct and for ensuring that people actions, and the actions of employees supervised,comply withthe policies, regulations, and laws applicable to the organization’s business.

• Master’s degreerequiredin healthcare administration, nursing, public health, business, or related field.

• N/A

• Minimum of 10 years of progressive leadership experience in healthcare, with significant responsibility in patient safety, quality, patient experience, or operational leadership within a complex health system.
• Demonstrated success leading high reliability, safety culture, and/or large‑scale improvement initiatives across multiple sites or levels of care.

• Deep understanding of patient safety science, high reliability principles, and performance improvement methodologies.
• Strong executive presence with the ability to influence, align, and lead through complexity.
• Exceptional communication skills, includingexperienceengaging physicians, nurses, executives, patients,…