Associate Vice President Safety & Experience

Department

10132 Enterprise Corporate - Quality Management and Regulatory

Full time

Yes

40

This position is part of the Office of Quality, Safety, and Experience operating model redesign. This position replaces the AVP for Safety and the AVP for Experience roles.

$99.75 - $159.60

• Lead the deployment and sustainment of high reliability principles (HRO) across hospitals and care settings within the area, fostering a culture of safety, transparency, and continuous learning.
• Serve as a visible executive champion for patient safety culture, psychological safety, and just culture, partnering with area executives, medical staff leaders, and frontline teams. Translate enterprise patient safety and experience strategies into actionable, area‑level priorities with clear goals, metrics, and accountability.

• Provide executive oversight for patient safety programs, including harm reduction initiatives, serious safety event prevention, learning systems, and organization‑wide improvement efforts.
• Partner with area and enterprise quality and performance improvement teams to identify trends, prioritize initiatives, and drive sustained improvement in clinical outcomes and reliability. Utilize data, safety event insights, and patient feedback to guide decision‑making and improvement strategies across the area.

• Lead comprehensive patient experience strategies that ensure compassionate, equitable, and patient‑and family‑centered care across the continuum.
• Oversee and align volunteer services to support patient experience, community engagement, and organizational mission.
• Provide executive sponsorship and strategic direction for Patient & Family Advisory Councils (PFACs), ensuring meaningful partnership with patients and families in care design, improvement, and governance.

• Collaborate closely with Area Presidents, CMOs, CNOs, and other executive leaders to integrate patient safety and experience priorities into operational and clinical strategies. Influence through partnership while building alignment across disciplines and levels of leadership. Lead change management efforts to embed safety and experience improvements into standard work and daily operations.
• Serve as a key liaison between area operations and enterprise quality, safety, and experience leadership.

• Establish clear performance expectations and dashboards for safety culture, patient experience, and outcomes, with routine review and executive‑level accountability. Effectively communicate progress, risks, and opportunities across the quality management system.
• Designs and directs the work of the assigned area(s) of responsibility. Selects, coaches, and develops teams, setting objectives that align with organizational strategy to inspire and motivate the teams. Manages organizational talent through performance management, succession planning, and development. Designs and directs processes by which team and individual performance are recognized, feedback is consistently delivered, and performance is systematically improved.
• Develops and/or recommends operating and capital budgets and controls expenditures within approved budget objectives.
• Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that people actions, and the actions of employees supervised, comply with the policies, regulations, and laws applicable to the organization's business.

• Master’s degree required in healthcare administration, nursing, public health, business, or a related field.

• N/A

• Minimum of 10 years of progressive leadership experience in healthcare, with significant responsibility in patient safety, quality, patient experience, or operational leadership within a complex health system.
• Demonstrated success leading high reliability, safety culture, and/or large‑scale improvement…