Dual Site Leader

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Full Time Management COC, Chicago, IL, US

3 days ago Requisition

Salary Range: $55,000.00 To $65,000.00 Annually

Dual Site Manager

River North and Oakbrook, IL

Full-Time | On-Site | Weekend and Holiday Availability Required

Location:

Chicago IL, covering River North and Oakbrook Center

Target

Start Date:

ASAP

Immersive Gamebox is a fast growing leader in location based entertainment. Our social gaming experiences are redefining what it means to play together, using cutting edge technology and a whole lot of fun. With more than 25,000 five star Trip Advisor reviews and recognition in the top ten percent of attractions worldwide, we’re just getting started.

We’re growing our presence in Chicago across River North and Oakbrook Center. Oakbrook is an established operating venue, while our upcoming River North location is currently under construction. This is an opportunity to lead an existing business while helping shape, launch, and build the culture of a brand new venue from the ground up.

We’re seeking a passionate, experienced Dual Site Manager who moves fast, thinks big, and owns their results. You thrive in hospitality, retail, or entertainment environments and are inspired by guest engagement, team leadership, and growing a business, all with an eye on guest satisfaction and profitability. You are equally comfortable setting strategy across two venues and being hands on when the business needs you.

You will serve as the business leader and brand ambassador across our River North and Oakbrook venues. You will oversee venue operations, guest service excellence, event management, team growth, and financial performance (P&L) across both locations. You’ll partner with your Area Manager, Central Office, and cross functional teams including Marketing, HR, and Tech to drive growth, monitor KPIs, and deliver a top tier experience at both venues.

• Salary: $50,000 to $60,000
• Bonus:
  Up to 10 percent annual performance incentive
• Probation:
  All new hires are subject to a 90 day probationary period. During this time, performance, reliability, and team fit will be assessed to determine continued employment.

• Lead high performing teams across both venues and foster a culture of customer service excellence, operational consistency, accountability, and engagement
• Manage daily on site venue operations, customer service, and retail experiences across River North and Oakbrook in a fast paced environment
• Drive local marketing initiatives and event planning, including school breaks, holidays, and community events, to boost bookings and foot traffic
• Own budget management, payroll, labor scheduling, POS operations, and profit and loss oversight across both venues
• Monitor and act on key performance indicators including revenue growth, guest satisfaction ratings, internal reviews, and labor performance
• Handle and convert guest and group sales inquiries through confident, responsive sales communication
• Cover solo shifts when needed to support lean labor strategies and ensure smooth operations
• Ensure compliance with all safety standards, venue maintenance policies, brand standards, and local, state, and federal regulations
• Hire, onboard, coach, and develop talent across both teams to support performance and succession planning
• Collaborate with Marketing, HR, and Tech to align operations with brand strategy and technology driven service improvements
• Build relationships in both local communities
• Play an active leadership role in the pre opening and launch of River North, including team recruitment, onboarding, training,…