Associate Operations Marketing Manager; On-Site

About This Role

The Associate Operations Marketing Manager is responsible for leading communications, training, and ongoing operational support for our Ace Rewards Program, both internally and externally. This role owns the communication strategy for all program incentives, including corporate communications, ACENET content, and the annual Ace Rewards calendar planning process. In this role you will serve as the primary point of contact for Ace retailers, field teams, and Ace Care Center leadership and agents, you will ensure consistent, clear, and effective program execution.

• Lead and execute all internal communication strategies to support loyalty program incentives across multiple channels
• Manage and execute Ace Rewards CRM strategies across Ace Hardware, with a focus on driving customer retention and strengthening loyalty
• Develop and maintain operational materials (such as SOPs, user guides, etc.) to drive program adoption and increase program performance
• Partner with the Loyalty Business Manager to develop integrated marketing strategies to support key program benefits and events
• Own the planning process for Ace Rewards promotional calendar (including all execution support materials), ensuring alignment with and seamless delivery across channels
• Design and deliver training programs and content for retailers, field teams, and internal stakeholders
• Monitor performance metrics and feedback to identify opportunities for optimization and continuous program improvement
• Assist with major events, including conventions and retailer visits, by developing materials and managing follow‑ups

If you love analytics and marketing and are passionate about using data to drive key business decisions and like working in a team environment that fosters strong collaboration, we would love to talk to you!

• Minimum 3 years or progressive marketing experience, with hands‑on responsibility for program execution, promotions, and Marketing Campaign coordination
• Excellent verbal and written communication skills, with experience representing a team or program in trainings, presentations, planning sessions, and stakeholder forums
• Strong organizational skills and project management skills, with strong ability to manage multiple initiatives simultaneously
• Demonstrated ability to proactively identify opportunities, rally the right stakeholders, and drive decisions forward in a fast‑paced environment
• Bachelor’s degree in Marketing, Advertising, or Business

• Experience with customer‑focused or loyalty‑based programs preferred
• 5 years of progressive marketing experience
• Experience in advertising, creative design and development, or branding a plus

This position is not eligible for employment visa sponsorship now or in the future.

$88,400 - $110,700 per year

In addition to providing our employees a great culture, Ace also offers competitive benefits that address life’s necessities and perks, many of which expand and improve year after year, including:

• Incentive opportunities, based on role/grade level (company growth over the past 5 years resulted in incentives being paid out at an average of 122% of your target opportunity!)
• Generous 401(k) retirement savings plan with a fully vested matching contribution the first year in addition to quarterly contributions and annual discretionary contribution (once eligibility requirements have been met). Over the past 5 years, company contributions (matching, quarterly & discretionary) for fully eligible employees have averaged 10% of total eligible compensation
• Comprehensive health coverage (medical, dental, vision and disability – up to 26 weeks short‑term disability and long‑term disability) & life insurance benefits for you and your dependents
• 21 days of vacation immediately available (prorated in the first year) and up to 6 paid holidays depending on the month of hire
• Company Car, phone and fuel card are provided for field‑based positions
• Your career at Ace is more than just a job. It’s a chance to be part of something meaningful. We help locally‑owned businesses thrive and make an impact in their…