Associate Operations Marketing Manager (On-Site

About This Role

The Associate Operations Marketing Manager is responsible for leading communications, training, and ongoing operational support for our Ace Rewards Program, both internally and externally. This role owns the communication strategy for all program incentives, including corporate communications, ACENET content, and the annual Ace Rewards calendar planning process.

In this role you will serve as the primary point of contact for Ace retailers, field teams, and Ace Care Center leadership and agents, ensuring consistent, clear, and effective program execution.

• Lead and execute all internal communication strategies to support loyalty program incentives across multiple channels
• Manage and execute Ace Rewards CRM strategies across Ace Hardware, with a focus on driving customer retention and strengthening loyalty
• Develop and maintain operational materials (such as SOPs, user guides, etc.) to drive program adoption and increase program performance
• Partner with the Loyalty Business Manager to develop integrated marketing strategies to support key program benefits and events
• Own the planning process for Ace Rewards promotional calendar (including all execution support materials), ensuring alignment with and seamless delivery across channels
• Design and deliver training programs and content for retailers, field teams, and internal stakeholders
• Monitor performance metrics and feedback to identify opportunities for optimization and continuous program improvement
• Assist with major events, including conventions and retailer visits, by developing materials and managing follow‑ups

If you love analytics and marketing and are passionate about using data to drive key business decisions and like working in a team environment that fosters strong collaboration, we would love to talk to you!

• Minimum 3 years of progressive marketing experience, with hands‑on responsibility for program execution, promotions, and Marketing Campaign coordination
• Excellent verbal and written communication skills, with experience representing a team or program in trainings, presentations, planning sessions, and stakeholder forums
• Strong organizational skills and project management skills, with strong ability to manage multiple initiatives simultaneously
• Demonstrated ability to proactively identify opportunities, rally the right stakeholders, and drive decisions forward in a fast‑paced environment
• Bachelor’s degree in Marketing, Advertising, or Business

• Experience with customer‑focused or loyalty‑based programs (preferred 5 years of progressive marketing experience)
• Experience in advertising, creative design and development, or branding (a plus)

$88,400 - $110,700 per year

• Incentive opportunities based on role/grade level; average payout at 122% of target opportunity
• Generous 401(k) retirement savings plan with fully vested matching contribution in the first year, quarterly contributions, and annual discretionary contribution (averaging 10% of total eligible compensation)
• Comprehensive health coverage (medical, dental, vision, and disability), life insurance, and short‑term/long‑term disability up to 26 weeks
• 21 days of vacation immediately available (prorated in the first year) and up to 6 paid holidays
• Company car, phone, and fuel card for field‑based positions
• Annual Ace Cares Week, 20 hours off work per year to volunteer at an organization of choice
• Opportunities to help Children’s Miracle Network Hospitals and the Ace Helpful Fund through the Ace Foundation
• On‑site classes, facilitator‑led courses, generous tuition assistance, and a performance management approach that goes beyond the typical annual review
• Employee benefits such as mobile spas, auto maintenance, health services, and employee discounts on Ace merchandise and more
• Birth/Adoption bonding paid time off and adoption cost reimbursement
• Employee Assistance Program (EAP) with free visits to therapists, lawyers, financial guidance, and assistance with entertainment events
• Identity theft protection and other benefits provided in compliance with applicable policies

Equal Opportunity Employer Ace Hardware…