Sr. Quality Engineer

Job Summary & Responsibilities

The Sr. Quality Engineer will report to the Technology Department. This role is responsible for leading a team of QA testers/engineers in testing our suite of products and software products to consistently deliver the highest quality solutions via SaaS and On‑Premises models. You will be an experienced leader in driving and implementing QA frameworks, processes, and strategies. You will implement industry standard quality assurance policies and practices, and ensure they are followed by measuring product and process quality.

The incumbent will be expected to build the appropriate relationships and trust at all levels within the organization as they effectively communicate project issues, status, and successes with all team members at all levels. This incumbent must be creative, client focused, solutions‑driven, organized, and thrive in an extremely dynamic environment as well as have solid people skills.

• Direct the development of the QA strategy, methodology, discipline, and framework; drive and improve the QA team in areas of automated testing and agile testing.
• Provide technical expertise in Test Automation, Testing Methodologies, Testing Processes, Tools, and Techniques across the teams.
• Define and execute QA strategy, approach, and project‑level planning.
• Lead and manage the QA team; provide leadership and technical expertise within Test Automation and Quality Assurance.
• Manage performance, coaching, and professional development for QA team; keep testing skill set up to date.
• Drive continuous QA improvements including the use of appropriate testing tools, techniques, and automation.
• Build and maintain quality standards and enforce technical and testing standards.
• Monitor all QA activities, test results, leaked defects, root cause analysis, and identify improvement areas.
• Ensure proper usage of available testing tools for functional, performance, and automation testing.
• Manage training and continuous learning of QA staff via short courses, conferences, meetups, certifications, etc.
• Serve as an escalation point for all matters related to testing and quality assurance and operate as a primary point of contact for the QA teams.
• Collaborate with development teams to develop and execute QA strategies that meet and exceed corporate quality goals.
• Gather and present testing metrics and activities for the projects to key stakeholders.
• Collaborate with business partners such as Customer Support, Client Services, and Operations to incorporate feedback into the QA process.
• Facilitate inter‑team communication across many agile projects within the organization.
• Measure product quality and share metrics with the teams, management, and other stakeholders.
• Balance best‑practice decisions with delivering high business value (right vs right now).
• Outline detailed testing tasks and estimates during sprint planning.
• Ask the right questions to proactively avoid quality risk.
• Engage with developers to outline how a solution design results in dependency impact.
• Design and produce high‑quality automated test cases within a defined framework.
• Develop automated testable interfaces between the system under test and the automation framework.
• Translate existing manual regression test cases into automated tests and ensure they are integrated and passing in a nightly build process.
• Contribute to merge/branch processes through development process, adhering to a well‑defined code promotion process.
• Employ static code analysis to identify test‑case readability, anti‑patterns, and coverage gaps.
• Monitor automated test results after code commits and hold the team accountable on quality.
• Conduct cross‑team and inter‑team automated test case reviews.
• Define, develop, maintain, and clean test data in support of automated test cases.
• Support timely releases and adherence to release activities.
• Collaborate outside the product team to encourage a development community.
• Encourage self‑study by promoting best practices and bringing in external perspective.
• Review requirements, specifications, and technical design documents to provide timely and meaningful feedback.
• Provide code review and analysis of teams’ automation code.
• Assist in…