Luxury Retail Store Leader: Drive Sales & Talent

Summary

The Store Manager leads the store as the Brand Leader, accountable for achieving business objectives, driving sales growth, and delivering exceptional client service. This role manages day-to-day store operations, executes company initiatives and visual standards, and partners with regional leadership to develop and implement strategic plans. The manager is responsible for talent development, recruitment, and fostering a high-performing sales team.

Responsibilities

• Drive store sales and productivity through KPI management (Sales, UPT, Conversion, Repurchase Rate, Productivity, Inventory).
• Conduct business analysis, develop action plans with the Regional Director, and execute strategic initiatives.
• Provide visible sales leadership by engaging on the sales floor, coaching in the moment, and cultivating top client relationships.
• Recruit, onboard, develop and manage store talent, including performance management and career pathing.
• Oversee daily operations including scheduling, payroll, cash handling, inventory, shipping and receiving, and loss prevention.
• Manage store expenses, operating budget, after-sales operations and consignment programs to maximize client engagement and sales.
• Support and execute visual merchandising standards and floor changeovers to maintain branded presentation.

Requirements

• Bachelor’s degree or equivalent.
• Minimum 5 years of retail management experience; luxury experience preferred.
• Proven track record in sales generation, clienteling, and employee development.
• Strong leadership, communication, analytical skills, and business acumen.
• Proficient with Microsoft Office, POS, CRM and inventory management systems.
• Ability to work a retail schedule including evenings, weekends and holidays and to stand and walk for the majority of a 40-hour workweek.