Service Center Associate, Oak Brook Center

Overview

Be part of an amazing story Macy's is more than just a store. We're a story that has captured hearts and minds for more than 160 years, about innovations, traditions, inspiring stores and irresistible products, and moments like the Macy's 4th of July Fireworks and the Thanksgiving Day Parade. These stories are part of what makes Macy's a special place to work.

As an At Your Service Center Colleague, you are at the heart of delivering a seamless and personalized shopping experience. You ll support all At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks, while upholding Macy s service standards.

This role requires strong multitasking abilities, problem-solving, attention to detail, and a customer-first mindset. You ll thrive in a fast-paced environment with flexibility for shifts that may include nights, weekends, and holidays.

This role goes beyond being a cashier. The customer is at the heart of everything we do—every day, all day. If you re passionate about selling, achieving goals, working as a team, and creating amazing experiences through genuine hospitality, this could be the perfect fit. You ll also help keep the shopping space clean, organized, and inviting so every customer feels welcome the moment they walk in.

• Every day starts with a positive example
  . As an At Your Service Colleague, you come in energized and ready to make an impact—wearing your name badge with pride, greeting teammates with warmth, and helping ensure the At Your Service areas are clean, organized, and ready for customers. You review sales goals, learn about new arrivals and top sellers, stay up to date on trends and promotions, and support the team to engage customers confidently.
• You lead through action – welcoming customers with genuine hospitality, making eye contact, and starting friendly conversations that build lasting relationships. Assist customers in all aspects of total store fulfillment, including Buy Online and Pick Up in Store, be proficient in all systems needed to complete transactions, and ensure the collection area is organized for a friction-free customer pickup experience.
• You help maintain a shoppable space by recovering merchandise and keeping pickup and return areas clean while ensuring timely completion and curbside delivery of BOPS orders.
• Finish Strong by sharing our Loyalty program benefits, ensuring customers have what they need, and ending with a sincere thank-you while using the customer s name.
• We believe service starts with each other by supporting one another with honesty, care, and collaboration to better serve customers and communities.
• Excellence is a journey
  —we strive to improve daily, take pride in our work, achieve sales goals, and learn from each other to deliver individual and store results.

Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. All schedules include weekend shifts. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefits eligibility is noted here.

• Flexible availability, including days, evenings, weekends and holidays with regular attendance and punctuality
• Must be able to:
  • Understand and communicate effectively with customers, co-workers, and supervisors
  • Read and understand employment policies and safety rules/procedures in English
• Makes prompt, sound decisions in real time to address customer needs and resolve issues
• Comfortable communicating and collaborating with customers and colleagues
• Meeting daily sales goals
• Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits
• Enjoy meeting people, learning about them, and sharing information
• Resourceful and eager to start a new venture; adaptable to changing priorities; able to work independently and in a team
• Comfortable handling electronic devices

• Talking, lifting, constant movement, standing, and reaching with arms and…