LensCrafters - Team Lead

Requisition : 930813

Store #: 000686 Lens Crafters

Position: Full-Time

Total Rewards: Benefits/Incentive Information

Lens Crafters is a place for visionaries dedicated to pairing state‑of‑the‑art technology with a truly personal approach to eye care. Everything we do is centered around sight because quality care helps us see the joy in life. As part of Essilor Luxottica, we drive the transformation of the eyewear and eyecare industry.

The Team Lead creates exceptional value in the lives of customers & patients by delivering outstanding customer service. They ensure customers & patients are always delighted and assist in achieving store success by managing key optical & lab processes and systems to exceptional results.

While working in Retail:

• Ensure the Lens Crafters team provides unsurpassed customer service.
• Proactively and accurately execute tasks with strong product knowledge.
• Assist customers with selections, provide recommendations, and support sales associates.
• Serve as a responsible alternate store key holder.

While working in Lab, if applicable:

• Custom fit glasses and precisely place prescriptions in lenses.
• Work with associates to strengthen their knowledge, skill, and certification for foundational product and store processes related to lens and lab technology.
• Ensure finished eyewear meets optical standards and customer requirements.
• Create a safe working environment for all, demonstrating safe work practices.
• Responsible for basic operation, cleaning, and ongoing maintenance of lab tools and systems.

• High school diploma or GED.
• Strong optical and retail experience.
• Knowledge of current optical theory and merchandise.
• Strong communicator and listener.
• Strong interpersonal skills.
• Strong basic math skills.
• Sales skills.
• Problem‑solving ability.
• Familiarity with cash registers, computers, and calculators.
• Leadership and training experience.
• Experience in edging and mounting.
• Basic optics knowledge and optical measurement experience.

• State licensure (if applicable) and/or ABO Certification in non‑licensed states.
• Lens Crafters Final Eyewear Inspector Certification.
• Lens Crafters Quality, Fitting & Adjusting Program.
• Optical machinery/instruments experience.
• Customer service experience.
• Accu Fit Digital Measurement System certification.
• Knowledge of current store merchandise and lens options.

Pay Range: $19.25 – $32.75 per hour. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. You may also be offered a competitive bonus and/or commission plan, complementing a first‑class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.

Native Americans in the US receive preference in accordance with Tribal Law.