Social Conference Services Manager

Position Summary

The primary role of a Social Conference Service Manager is to effectively coordinate and service social group events and weddings through partnership with the Sales team to ensure smooth transition from sales phase through planning phase.

• Insurance enrollment available from DAY 1!
• Paid time off available from DAY 1!
• Holiday pay available from DAY 1!
• 401(k) enrollment after 30 days!
• Hotel and travel discounts at worldwide destinations!
• Professional development and promotion opportunities!

• Deliver excellent customer service in an efficient manner.
• Responsible for working with the client and in-house departments for the servicing and coordination of all details for group related business from the Sales Departments.
• Work closely with group sales managers on all definite group business to ensure smooth transition for detailing client’s needs.
• Handle all details of definite groups including menu planning, up selling of food and beverage, issuing Banquet Event Orders and obtaining guarantees, changes, distribution of group resumes, VIP’s, client introduction, and rooming lists from the client.
• Work with the client to create floor plans to match the vision of their event
• Block detailing including porterage, gift bag drops and all other special needs.
• Handle billing procedures and all other matters from the point where the Sales Manager turns the business to definite.
• Ensure all information is accurate in Delphi to assist with rooms, food and beverage, and rental forecasting.
• Attend weekly BEO meetings. daily business review and weekly Resume meeting.
• Input feedback in sales system account notes to better serve the guest for repeat business.
• Handle any billing questions and work with accounting to resolve any issues. Review billing with onsite client daily to ensure accuracy, limiting potential for rebates.
• Attend client meetings and entertain clients with Sales Manager as needed.
• Assist with administrative duties as needed (faxing, filing, copying, scanning).
• Maintain accurate filing, record keeping and data entry.
• Maintains a high level of confidentiality with all employer/vendor information.
• Maintain professional appearance and uniform standards.
• Develop and maintain positive communication and teamwork with all co-workers and supervisors.
• Follow all policies and procedures put forth by the Drake Oak Brook
• May require a flexible schedule to include some evenings and Saturdays to accommodate client schedules or Drake employee events
• Other duties as assigned by Director of Sales.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelors or Associates Degree in related field preferred; 1 – 3 years of prior Hospitality/Tourism experience in a Sales and Catering role (ie Catering/Sales Coordinator, Conference Services Manager, etc)

Ability to read and interpret work documents. Ability to effectively present information and thoroughly answer questions in one-on-one and small group situations to customers, clients, and other employees of the organization in English.

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Ability to efficiently use Microsoft Office programs.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to sit, stand or walk for an extended period of time. The employee will be required to view and…