Senior Account Management Specialist

Job Description

The Senior Account Management Specialist acts as the primary day-to-day contact for customers within an assigned customer account group which may include retail, durable goods, automotive, electronic commerce providers, etc. The Senior Account Management Specialist will act as the primary liaison between the company and the customers, meeting customer expectations and working with internal Hub Group Departments to resolve any issues for the customer.

Once the on-boarding of these customers has occurred, the Senior Account Management Specialist will monitor and report order acceptance, order maintenance and accessorial management by the use of various Hub Group transportation management systems. The Senior Account Management Specialist is also responsible for training and mentoring Account Management Specialists within the customer account group.

The Senior Account Management Specialist acts as the primary day-to-day contact for customers within an assigned customer account group which may include retail, durable goods, automotive, electronic commerce providers, etc. The Senior Account Management Specialist will act as the primary liaison between the company and the customers, meeting customer expectations and working with internal Hub Group Departments to resolve any issues for the customer.

Once the on-boarding of these customers has occurred, the Senior Account Management Specialist will monitor and report order acceptance, order maintenance and accessorial management by the use of various Hub Group transportation management systems. The Senior Account Management Specialist is also responsible for training and mentoring Account Management Specialists within the customer account group.

• Develop a proactive relationship with the assigned customer accounts by resolution of issues and concerns in a timely manner and provide innovative solutions.
• Determine which accessorial charges can be billed and follow company process to successful conclusion, minimizing disputes, assisting in collections and working with Account Managers on solutions to reduce accessorial charges.
• Manage, monitor and report order acceptance, order maintenance and accessorial management by email, phone and use of various Hub Group transportation management systems.
• Offer alternative transportation solutions as necessary by analyzing internal and external account metrics.
• Manage assigned customer accounts to ensure they receive the best product at the lowest possible cost; maximize margin, network efficiency and On-Time Performance (OTP).
• Communicate with shipper and consignee contacts regarding exception notification and problem resolution.
• Maximize Hub profitability and reduce customer cost exposure by working with Operations to properly manage assets such as container pools.
• Maintain quality service by monitoring standards; advising supervisor of potential problems. Work with Manager, Account Management and Operations Group to address and resolve single load concerns in a timely manner.
• Assist in the day to day activities of the Account Management Specialists by training and mentoring within the assigned customer account group.
• Duties, responsibilities and activities may be assigned or changed from time to time.

• Bachelor’s degree in business, logistics, supply chain, or management preferred.
• Experience in the transportation industry preferred.
• Experience with EDI processes, Web Tender Portals, fax and other applicable forms of electronic communication preferred.
• At least 1-3 years as an Account Management Specialist required.
• Proficiency with Microsoft Office applications, with emphasis on Outlook, Excel, Word .
• Highly effective communication, both verbal and written.
• Attention to detail, organizational skills, and customer focused.
• Ability to work weekend rotation when scheduled.

$52,500 / year base salary + bonus eligibility This is an estimated range based on the circumstances at the time of posting, however, may change based on a combination of factors, including but not limited to skills, experience, education, market factors, geographical location, budget, and demand

We offer a comprehensive benefits plan including:

• Medical
• Dental
• Vision
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• Life & AD&D Insurance
• Disability
• Paid Time Off
• Paid Holidays