Senior Field Service Technician

Senior Field Service Technician - Sensormatic Solutions

Build your best future with the Johnson Controls team!

Sensormatic Solutions is seeking a highly organized and detail‑oriented Field Service Technician to join its Chicago team. Sensormatic is a leading global retail solutions provider within the Johnson Controls portfolio. Sensormatic’s offerings power retail operational excellence at scale and enable smart and connected shopper engagement. Sensormatic’s solution portfolio features the premier Sensormatic, Shopper Trak and TrueVUE brands.

• Competitive salary with paid vacation/holidays/sick time
• Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one!
• Extensive product and on the job/cross training opportunities with outstanding internal resources
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

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We are looking for a talented individual to join our team as an Installation and Service Technician. As a key part of the team, the Installation and Service Technician works in retail stores to install and repair Inventory Control and Video equipment.

• Install, service, troubleshoot, repair, and perform maintenance on retail products and equipment at customer sites.
• Keep track of your service calls via computer, including products serviced, work performed, hours and parts utilized.
• Maintain an accurate parts inventory at levels that insure a first time fix.
• Demonstrate and train customers how to use their equipment properly.
• Keep your manager in the loop about your customer's satisfaction, any potential sales opportunities or any recurring problems.
• Take care of other tasks as needed.

• High School Diploma or GED
• 2 years Associates degree in Electronics and/or Networking, or technical military equivalent required.
• Must have a valid driver’s license
• 3 years prior work experience in related field.
• Completed basic EAS and Video training and certifications
• Highly organized, strong interpersonal skills and ability to work independently.
• General knowledge of electronics required.
• Willing to obtain or have State License as required. (State Dependent)
• Must have a mechanical aptitude and be able to use hand and power tools.
• Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
• Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.
• Strong organizational skills, positive attitude, and an ability to learn quickly.
• Must be capable of working independently or as a team.
• Working Knowledge of MS Office and basic PC skills.
• Excellent written and oral skills.
• Ability to travel and work overtime as needed.
• Able to read and interpret blueprints and Scope documents.
• Certified in all Video & RFID solution currently sold and serviced by Retail – preferred.
• Network Certification - Full competency in all required networking, advanced performance.

• Networking Fundamentals Part One:
  Network Addresses
• TRS - Networking 101
• Ability to mentor and train others
• Ability to perform service on more complete integrated solutions

HIRING HOURLY RANGE: $32.06-$44.12 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role.

However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply.

Tosupport an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at  JCI is an Equal Opportunity Employer and does not discriminate on the basis of any protected categories.