Inside Sales Representative - Plumbing, HVAC Electrical

Compensation Details:

$25.00-$28.00 per hour

Job Description:

Ace Hardware Home Services is building a best-in-class team focused on Plumbing, Heating, Cooling & Electrical (PHCE) services—and we’re looking for someone who understands this industry and knows how to turn opportunities into revenue.

This is not a call center role
. This is a sales-driven position partnering directly with field technicians to close real jobs and grow business.

✅ What You’ll Do

• Follow up on open HVAC, plumbing, and electrical estimates to convert into booked work
• Partner closely with technicians and field teams to move jobs forward
• Turn inactive quotes into revenue through strong outbound follow-up
• Build trust with homeowners while guiding them through service solutions
• Overcome objections and close sales using a consultative approach
• Manage pipeline activity and track progress in CRM (Service Titan experience is a plus)

✅ What We’re Looking For

• Experience in HVAC, plumbing, electrical, or home services (REQUIRED)
• Background in sales, dispatch, service advising, or technician roles
• Comfortable talking through repairs, replacements, and service options
• Proven ability to follow up, stay organized, and close business
• Strong phone presence + confidence talking to customers about pricing

✅ Why This Role Is Different

• You’re selling real services homeowners need (not cold products)
• Work directly with technicians — not removed from the field
• High visibility on revenue impact and performance

✅ What Success Looks Like

• High quote-to-close conversion rates
• Consistent outbound follow-up activity
• Strong partnership with field teams
• Accurate pipeline and CRM management

#LI-JR1

Why should you join our team?

We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don’t often see values like these in most corporate statements, but Ace Hardware Home Services, Inc. is different. These things are important to us. They represent our commitment to the company, our employees, and to the Ace brand.

In addition to providing our employees a great culture, we offer competitive benefits
* that address life’s necessities and perks, many of which expand and improve year after year, including:

• Incentive/Commission/Bonus opportunities (Based on role / grade level)

• 401(k) retirement savings plan with matching company contributions, eligible on your first day!

• Comprehensive health coverage (medical, dental, vision, company paid short-term disability, and long-term disability) and life insurance benefits for you and your dependents.

• Warehouse Merchandise Discount!

• Paid time off & paid holidays (depending on role and month of hire)

• Career Growth & opportunities within several channels (Plumbing, Heating, Cooling, Electrical, Handyman, Customer Service and others). Your career at Ace is more than just a job. It’s a chance to be part of something meaningful. We help locally-owned businesses thrive and make an impact in their communities.

• You are joining a team that’s committed to your success and invested in your future. We provide the tools, hands-on training, formal education, and coaching to help you become a trusted expert in your craft, grow your career, and make a meaningful impact serving co-workers, customers, and your community.

• Robust Employee Assistance Program, which will provide professional assistance for personal, legal, financial, work, childcare and elder care support.

* Benefits are provided in compliance with applicable laws, plans and policies.

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About Ace Hardware Home Services, Inc.

Ace Hardware has been serving neighbors throughout America for over 100 years. Ace launched Ace Hardware Home Services Inc. and is now Bringing Helpful to Your Home℠. Ace Hardware Home Services offers a wide range of residential maintenance and home repair services including plumbing, heating, cooling, electrical, handyman and painting with the signature Ace Helpful service our customers know. Helpful is what we do – and Ace is on a Mission to be the best, most trusted provider of home…