Administrative Support Assistant

Summary

This position provides administrative services for all City administrative functions. The role operates in a collaborative team environment where effective communication, mutual support, and shared responsibility are essential to delivering high-quality public service. It requires a resourceful, detail-oriented, and organized individual with strong problem‑solving skills and the ability to manage a steady workload efficiently and on time.

• Serve as the first point of contact at the front counter, professionally greeting and assisting members of the public, answering questions, processing forms or applications, and directing individuals to the appropriate offices or personnel while ensuring compliance with City policy and maintaining confidentiality.
• Operate a multi‑line phone system and serve as the operator for the City’s main phone number.
• Prepare and proofread correspondence; transcribe meeting minutes from personal notes or recordings for various departments.
• Provide support to various departments for daily operations, projects, process improvements, and efficiencies.
• Prepare, compile, distribute, and retrieve ordinances, resolutions, public hearing notices, public meeting packets, meeting minutes, and agendas.
• Process payments using financial software, including building permits, pet licenses, City licenses, miscellaneous invoices, property tax payments, and utility payments.
• Prepare invoices in accordance with City policy, monitor outstanding invoices, and follow up for payment.
• Handle cash, check, and credit card transactions while processing front counter transactions and completing various department deposits.

• High school diploma or equivalent.
• At least one year of clerical experience.
• At least one year of cash handling experience preferred.

• Paid time off: 23–30 days per calendar year based on years of service.
• Ten holidays per year.
• Health, dental, and vision insurance with various coverage options.
• Flexible Spending Accounts for medical and dependent care.
• Wisconsin Retirement Fund pension plan.
• Life and long‑term disability insurance.
• Deferred compensation plan under Section 457.
• Employee Assistance Program.