Service Administrator - OAK CREEK

Full-Time Service Writer (Service Advisor / Billing Clerk)
Transport Refrigeration, Inc. – Thermo King Dealer Oak Creek, WIApply now:  the Nerve Center of a Fast-Moving Service Team Transport Refrigeration, Inc. (TRI) is hiring a Service Writer at our high-volume Oak Creek location—a mission-critical support hub for refrigerated transport fleets across Wisconsin.

Also known as a Service Advisor or Billing Clerk, this full-time role supports the entire job lifecycle: from welcoming the customer to closing the repair order. You'll manage service documentation, coordinate scheduling, and collaborate daily with technicians, parts clerks, and the sales team to keep equipment moving and customers informed.

This is a frontline role in a fast-paced environment, ideal for someone who thrives under pressure, takes ownership, and isn’t afraid to lead from the service counter.

What You’ll DoGreet and triage walk-ins, scheduled service, and urgent requests

Open and manage active repair orders (ROs) in a time-sensitive, high-volume shop Validate PO numbers, warranty eligibility, and payment methods pre-dispatch

Assign technician jobs and actively monitor job progress and accuracy

Partner with the Parts Department to ensure parts availability and correct usage

Collaborate with the Sales Team to align expectations and customer communication

Track technician labor, validate job documentation, and ensure error-free invoicing

Process COD payments and manage serialized part registration

Answer inbound service calls and provide clear, professional assistance

Assist in weekly payroll support and occasional cross-department needs Requirements1+ year of experience as a Service Writer, Service Advisor, or Billing Clerk (dealership or fleet service preferred)
Strong multitasking and cross-functional coordination skills

Clear verbal and written communication, especially under time pressure

Comfortable using Microsoft Outlook, Excel, and Word High school diploma or equivalent

Valid driver's license

Willingness to travel occasionally for training or cross-location support

Familiarity with service order or dealership management software (preferred, not required)
Why You’ll Succeed at TRIWe’re a Thermo King dealer and 24/365 service organization. That means urgency isn’t optional—it’s expected. At TRI, you’ll thrive if you:

Stay calm when things move fast Collaborate across departments without silos

Sweat the details so techs can execute and customers stay informed

Know how to keep jobs moving, not just logged

Want to be part of something bigger than “just another shop”Pay & Benefits $22–$26/hour, based on experience

Medical, Dental, Vision, and Life Insurance
401(k) with company match

Paid holidays and PTOPaid onboarding, hands-on training, and clear promotion paths

About TRITransport Refrigeration, Inc. specializes in temperature control systems for heavy-duty trucks, trailers, and off-highway fleets. We support fleets in food distribution, pharmaceuticals, mining, construction, and more.

What makes us different?

Responsive - We will be responsive to both internal and external customers. The nature of our business requires a sense of urgency as our customers haul perishables.

Dedicated
- In order to service our customers, we have a dedicated crew of professionals willing to do what it takes to keep equipment running. We offer extended hours and 24/365 emergency service.

Empathetic
- We are empathetic to both internal and external customers. Internally we respect everyone and treat them with kindness. Externally we understand our customers call us when they are in need. It is incumbent on us to make each touch point with a customer courteous and respectful.

Creative
- We are known to find creative ways to take care of customers. We have created new products for the industry (Tri Pac) and developed unique heating and A/C solutions. We are also experts with our equipment and find ways to utilize our extensive knowledge to find a way to keep equipment running.

Ethical
- Our reputation is the most important thing we have. We want to be known as fair and a trusted partner by both our associates and customers.
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