Lead, Customer Svc

Benefits

• Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and more.
• Growth opportunities performing essential work to support America’s food distribution system.
• Safe and inclusive working environment, including a culture of rewards, recognition, and respect.

Responsible for overseeing the customer service team, assisting customers with order entries and inquiries regarding the company. The role also involves keeping all customers satisfied, solving complex customer problems, training new customer service representatives, and communicating professionally with customers, vendors, and co‑workers. The person will function as a team member within the department and organization and perform any duty assigned to best serve the company.

• Coordinate and oversee the input of customer orders, credits, and invoicing and ensure accuracy; back up as needed.
• Assist customer service representatives with difficult or complex customer orders and problems, vendors, and department interactions.
• Provide informative and professional assistance when working with the public, customers, vendors, and co‑workers.
• Lead and train new customer service representatives; facilitate and/or schedule training and Customer Service meetings.
• Develop spreadsheet reports as requested by the Manager, Customer Service.
• Answer questions and assist co‑workers with computer problems/questions, word processing and spreadsheet applications.
• Provide administrative support such as typing documents for the sales department.
• Perform other related duties as assigned.

• High School Diploma/GED or equivalent experience.
• 1‑2 years of experience in customer service, a call center, or a related area.