CSR & Order Entry

Position Title:

CSR & Order Entry Support
Wage: $17.00-$19.00/hour

Shift: 1st

Hours:

8:00am-4:30pm

Location:

Oak Creek, WI
We are hiring a CSR & Order Entry Support for a company in Oak Creek, WI.

• Assist all customer calls with product, pricing, or shipping information in a timely manner
• Answer in a prompt and courteous manner all customer calls
• Process customer orders within 8 hours from time of receipt
• Ensure accuracy in our system on customer orders
• Respond to customer emails either via phone or email and address their concerns within a few hours
• Check voicemails periodically throughout the day and respond to customers in a timely manner
• When other departments reach out to CSR with additional information required, please ensure to obtain information and respond within 24 hours
• Inform the shipping department of any orders that need expediting or "special"
• Handle and ensure this information are updated in the system properly
• Process credit card transactions
• Help resolve pricing issues on orders with outside reps or customers
• Work with proper departments to obtain estimated freight charges per the customer request
• Track shipments per the customer request, including PODs when needed
• Maintain, track, and allocate backorders, including air shipments
• Coordinate with CSS (Customer Service Supervisor) on items that are going to be discontinued, change of value class and communication to sales for updating the website and system
• Process all catalog orders for sales representatives and customers upon request
• Assist with processing sales orders
• Assist supervisor when needed with quote maintenance, chargebacks, program updates, writing procedures, and miscellaneous duties as the need arises
• Daily filing of pick list, invoices, and credit/debit memos
• Maintain a clean, safe, and unobstructed workspace
• Perform other related duties as assigned by supervisor

• Excellent organizational, interpersonal, and communication skills
• Able to balance multiple priorities and assignments
• Able to work independently and with the team
• Able to read and write
• Attention to detail is a must
• Ability to identify colors and understand
• Solid organizational skills, including multi-tasking and follow-up
• Ability to handle negativity and remain positive
• Strong analytical, reasoning, and problem-solving skills
• Basic computer skills, understand how to use email, spreadsheets
• Ability to work with supply vendors
• Self-motivated and able to work alone
• Willingness and ability to be cross-trained in other departments
• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Ability to reach horizontally and vertically with arms; sufficient dexterity to manipulate small objects and print or write legibly

We are proud to be an equal opportunity employer.