Sales Associate (Oak Creek, WI

Position: Sales Associate (Oak Creek, WI)
Customer Service Representative/Sales Associate - GO Riteway Motor Coach Division

About Us:

GO Riteway is family-founded in 1957, now serving 5 states with 1,600+ employees. Our mission: growth with safety, employee development, and service excellence.

Location & Team:
Join our Motor Coach division's sales organization at our Oak Creek, WI location. You'll be part of a collaborative team that values customer relationships and service excellence.

Role Overview :
Handle customer inquiries for transportation services via phone and email. Enter orders/quotes, follow up on trip details/payments, and coordinate with internal teams to ensure customer satisfaction. Growth path to Account Manager roles.

Success Metrics

Excel in this role by:

* Delighting customers (measured through direct feedback)

* Meeting sales conversion targets

* Achieving team and individual sales goals

* Providing timely follow-up on all customer inquiries

Key Responsibilities

* Process customer reservations and booking requests

* Manage our proprietary reservation system

* Create quotes for charters, events, and transportation services

* Address service issues promptly

* Support sales team with inbound/outbound calls

* Represent GO RITEWAY at events as needed

Requirements

* 2+ years in customer service/sales (call center experience preferred)

* Computer proficiency

* Strong communication skills

* Detail-oriented with multitasking abilities

* Team player who resolves issues effectively

Desired Qualifications

* Transportation/hospitality industry experience

* Familiarity with transportation software

What We Offer

* Health, dental, vision and life insurance

* 401(k) with company match

* Paid time off

* Full in-person position with comprehensive training provided

* Team environment that celebrates success

* Regular team events and recognition programs

* Family-oriented culture with multi-generational leadership

Onboarding Process:
You'll receive hands-on training and continuous support to help you master our proprietary systems and customer service approach. Our experienced team members will mentor you through your first weeks to ensure a smooth transition into your new role.

EOE of Minorities/Females/Vets/Disability