Service Writer

Service Writer – Oak Creek, WI Transport Refrigeration, Inc. | Thermo King Dealer Full-Time | Monday–Friday | 9:30 AM–6:00 PM $24.00–$30.00/hour, based on experience Apply now:  Keep the Shop Moving – Service, Customers & Repair Orders Transport Refrigeration, Inc. (TRI), a Thermo King dealer, is hiring an experienced Service Writer / Service Advisor for our Oak Creek, WI service operation.

As the connection between customers, technicians, Parts, and Sales, you'll help manage the entire service process—from understanding the customer's needs and opening the repair order to coordinating technician assignments, communicating job status, and preparing the final invoice.

This is a hands-on, customer-facing role in a fast-paced service environment where organization, communication, follow-through, and attention to detail matter every day. Pay & Benefits $24.00–$30.00/hour, based on experience

Monday–Friday, 9:30 AM–6:00 PMFull-timePTO starts Day 1

Medical, Dental & Vision InsuranceHSA with employer contributions

Employer-paid Life & Long-Term Disability Insurance
401(k) with employer match after 1 year

Paid holidays

Paid onboarding and hands-on training

Career growth opportunities️ What You'll Do Customer Service & Communication Work directly with customers to document service needs, answer questions, communicate repair progress, and explain delays

Greet customers and triage scheduled service, walk-ins, and urgent repair requests

Answer inbound service calls and provide clear, professional assistance

Keep customers informed throughout the repair process and follow up when approvals, parts, or additional work are needed Repair Orders & Service Coordination Create and maintain accurate repair orders (ROs) / service tickets, including customer information, requested work, job status, and technician notes

Schedule and coordinate technician assignments as priorities change

Monitor open jobs and keep work moving through the service process

Coordinate closely with the Parts Department to confirm parts availability and proper usage

Track technician labor and verify job documentation for accuracy

Use the service computer system to track open jobs and follow up on work awaiting approval, parts, completion, or billing Estimates, Invoicing & Payments Prepare customer invoices from completed work orders, including labor and parts/materials

Prepare estimates and obtain customer approvals when applicable

Validate purchase orders, warranty eligibility, and payment methods

Follow up on outstanding POs and customer approvals

Process COD payments and assist with cash-handling responsibilities

Handle serialized part registration and related documentation

Assist with warranty paperwork and weekly payroll support Team Coordination Collaborate daily with technicians, Parts, Sales, and other departments

Help prioritize work based on customer needs, equipment availability, parts, and technician capacity

Step in to support other service or administrative needs as necessary What We're Looking For

Required:

1+ year of experience as a Service Writer, Service Advisor, Service Coordinator, or similar customer-facing service role Direct experience working with customers to document service needs, answer questions, communicate job status, and explain delays

Experience creating and maintaining work orders or service tickets

Experience scheduling or dispatching technicians and coordinating assignments as priorities change

Experience preparing customer invoices from completed work orders, including labor and parts/materials

Experience using a computer system to track open jobs, maintain accurate notes, and follow up on outstanding work Strong multitasking and organizational skills

Clear verbal and written communication, especially in a fast-paced…