Information Technology Help Desk Technician

Extension is seeking an IT Help Desk Technician for a direct hire opportunity with one of our clients located in Oak Creek, WI.

Key Objectives / Role Responsibilities

• IT Support by diagnosing and resolving technical problems related to computer hardware, software, network connectivity, and applications.
• Answer incoming calls, emails, and chat requests from users regarding technical issues.
• Log and manage customer support tickets within a ticketing system, updating status and providing timely resolutions.
• Provide technical assistance remotely using remote desktop tools to troubleshoot issues on user devices.
• Install, configure, and maintain computer hardware such as peripherals, printers, phones and network devices.
• Install, update, and troubleshoot software applications.
• Contribute to and maintain a knowledge base with troubleshooting guides and solutions for common issues.
• Identify complex issues that require further assistance and escalate them to higher-level support teams.
• Provide basic technical training to users on common software and hardware functions.

Requirements:

• Proven experience as a help desk technician or in other customer support role.
• Strong understanding of computer hardware, operating systems, network protocols, mobile devices, and common software applications.
• Ability to analyze technical issues, identify root causes, and implement effective solutions.
• Clear and concise communication skills to explain technical concepts to non-technical users.
• Ability to provide friendly and professional support to customers, even in stressful situations.
• Accurate documentation of customer interactions and technical issues

Salary Information

• $27-$29/hour

We’re looking forward to connecting with you and are excited to help you make your next career move!