Commercial Lines Customer Service Agent

About Us

BWO Insurance Group, a cornerstone in the independent insurance agency sector since 1985. We are deeply committed to fostering strong client relationships and delivering personalized service. Our team provides comprehensive insurance solutions to our community, driven by a commitment to integrity and care.

As a Commercial Lines Insurance Customer Service Agent, you will assist our clients in managing and understanding their commercial insurance policies. This role is pivotal in maintaining client satisfaction and loyalty through exceptional service and support.

• Assist clients in the processing of insurance claims and policy changes.
• Provide detailed explanations of insurance policies and coverage options to clients.
• Maintain accurate client records and documentation.
• Distribution and handling of commercial mail
• Handle client inquiries via phone, email, and in-person with professionalism and courtesy.
• Collaborate with sales agents to ensure clients understand their options and receive appropriate coverage.
• Manage multiple tasks and maintain high performance under pressure.

• Proven experience in customer service, preferably in the insurance industry.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to work effectively in a fast-paced office environment.
• Friendly and professional demeanor, with a client-oriented focus.
• Proficient in office software and technology.
• Property & Casualty Insurance License preferred but not required at time of hire. The selected candidate will be expected to obtain this license within 60 days of employment. All associated costs for the licensing exam will be covered by the agency.

• Supportive team environment.
• Opportunities for professional growth and development.
• Competitive compensation and benefits package.
• Commitment to work-life balance.
• On-site work-out room

We are looking for a motivated and detail-oriented individual to join our team and contribute to our mission of delivering exceptional service. If you are a proactive communicator who thrives in a supportive and dynamic environment, we encourage you to apply.