Technical Service Representative, Northern WI

Technical Service Representative

As a Technical Service Representative, you will be representing PPG onsite at various customer locations ensuring the customer's satisfaction by providing outstanding customer service. This position will focus on but not be limited to multiple locations in the Northern Wisconsin market.

You must be within a commutable distance to largest customer site near Tomahawk, WI.

Service includes troubleshooting, process improvements, focusing on quality to their specifications, and ensuring the continued growth of the business. The incumbent must be familiar with Liquid coatings, be self-directed, and support both the customer and PPG goals. This person will also be expected to learn powder, ecoat and pretreatment if hired for this position.

PPG offers excellent and affordable benefits;
Paid Vacation, Holiday, and Sick time;
Disability and Life Insurance, outstanding matching 401K plus additional PPG provided Retirement Benefits.

• Support the ongoing activities on site at the customer production facilities as well as PPG activities at PPG facilities. Need to communicate logically to understand customer concerns, collect data, take appropriate actions, and resolve problems within a timely manner.
• Ensure timely and accurate reporting to the customer and coatings team.
• Effectively communicate with PPG Technical and Account management, direction of the PPG on site team activity, and promote EH&S.
• Providing timely resolution to customer inquiries, application process monitoring, mix-room supervision, and hands-on support as needed; followed by a timely trip report for each customer visit.
• Support sales to execute commercialization of new opportunities and product launches, process optimization, testing and troubleshooting, trial execution, and process improvement.
• Follow safe work practices, with mechanical aptitude to be able to communicate intelligently and optimally with technical, production, and non-technical personnel to satisfy customer requirements.

• HS Diploma, GED, or Equivalent.
• 5+ years' experience in wet paint and Coatings, Electrostatic spray, or similar paint/coatings experience for industrial or manufacturing experience.
• Knowledge and experience with paint mixing, paint application, or similar experience is ideal.
• Good computer skills and attention to detail.
• Effective communication and customer service skills.
• Troubleshooting, critical thinking, and problem-solving skills.
• Ability to work well alone and within a team environment to solve ever changing challenges.
• Willingness to travel to various customer locations.

Must possess a valid driver's license, maintain automobile insurance, have access to a personal vehicle that meets PPG's Fixed and Variable Rate (FAVR) program requirements, and successfully pass a motor vehicle record (MVR) review.

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression.

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.