Operations Shift Manager

Operations Shift Manager at Churchill Downs Inc

Oak Grove, Kentucky, United States - Full Time

Start Date:

Immediate

Expiry Date: 28 Feb, 26

Posted On: 30 Nov, 25

Experience:

2 year(s) or above

Remote Job:
Yes

Telecommute:
Yes

Sponsor Visa:
No

• Customer Service
• Problem Solving
• Communication
• Team Management
• Budget Management
• Training
• Compliance
• Interpersonal Skills
• Organizational Skills
• Time Management
• Attention to Detail
• Health Standards Knowledge
• Flexibility
• Leadership
• Integrity
• Safety Awareness

Description Oak Grove:
Oak Grove Racing, Gaming & Hotel (the “Property”) is a newer facility in a high traffic area in the heart of Oak Grove, Kentucky, and across the street from a large Army post, Ft. Campbell. The Property is 10 miles from Clarksville, TN and less than 60 miles northwest of downtown Nashville, TN.

The Operations Shift Manager is responsible for the successful oversight and day‑to‑day operation of the Gaming and Beverage departments by ensuring maximum guest service. Verifies and maintains consistency in the compliance of state laws, regulations, and company internal policies and procedures.

• Assist with supervising the gaming and beverage operations.
• Promote positive customer relations, greet customers, and create a friendly atmosphere.
• Ensure the safety and security of team members and guests.
• Maintain interpersonal working relationships among all personnel and support departments.
• Creative problem solving and resolution management.
• Adhere to state gaming regulations.
• Assume overall responsibility for department performance, work flexible hours, and handle high‑pressure deadlines.
• Develop staff: interview, hire, and evaluate.
• Train all team members to ensure consistency of service at the highest level at all times.
• Ensure accuracy of all menus and update POS as required.
• Maintain budgeted labor and staffing levels; oversee ordering and inventory levels.
• Be knowledgeable of all health department standards.
• Perform other duties as assigned.

• Maintain high levels of confidentiality and integrity.
• Maintain a professional working relationship among all personnel.
• Excellent oral and written communication skills.
• Lead by example in exemplary customer service, both internal and external.
• Availability to work when needed, including weekends, holidays, and nights.
• Schedule, PTO, timekeeping, and record keeping for all Team Members.
• Model code of ethics:
  Respect, Commitment, and Guest Service.
• Detail‑oriented, with professional attitude, strong organizational and time‑management skills, and a customer‑focused mindset.
• Self‑motivated with attention to detail.
• Knowledge of state gaming laws and regulations.

Obtain and maintain a valid Kentucky gaming/racing license.

The employee may sit or stand, walk, use hands for reach, handle objects, climb, balance, stoop, kneel, crouch, crawl, and talk or hear. May lift, push, and pull up to 75 lbs. Noise level moderate to loud. Circulate throughout assigned areas monitoring players and machine functioning.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

How To Apply:

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Responsibilities The Operations Shift Manager oversees the daily operations of the Gaming and Beverage departments, ensuring maximum guest service and compliance with regulations. This role includes supervising staff, maintaining safety, and managing budgets and inventory.