Bank Teller

Overview

Heritage Bank seeks a bank teller to provide exceptional customer service at the Oak Harbor Branch. The role includes handling routine financial transactions and supporting branch sales efforts.

This full‑time position follows a typical Monday–Friday schedule, with flexibility required for training or absences.

Oak Harbor, Washington. The branch is a designated travel team branch with travel primarily to Skagit and Island counties, and occasionally to other surrounding counties.

• Level I – $19.00–$22.88 per hour
• Level II – $20.00–$24.84 per hour

• Builds and maintains strong relationships and provides exceptional customer service.
• Performs routine paying/receiving duties and maintains an accurate cash drawer within assigned limits.
• Promotes, explains, and refers bank products and services based on customer needs.
• Maintains confidentiality when handling customer requests and transactions.
• Complies with all policies, procedures, security, and regulatory requirements.
• Participates in branch marketing and sales promotions.
• Contributes to team success by sharing in branch administrative duties as required.

• Level I – 6 months customer service experience (required).
• Level II – 1 year recent cash handling and customer service experience in the financial services industry (required).
• High school diploma or equivalent.
• Ability to operate standard office equipment and proficient computer skills.
• Computer software knowledge in DNA or Fiserv preferred.
• Equivalent combination of education, experience, and training may be considered.
• Understanding of state and federal banking laws and regulations.
• Familiarity with policies, procedures, standards, and guidance relevant to the role.
• Detail-oriented with strong organizational and problem‑solving skills.
• Exceptional customer service ability.
• Math skills and understanding of debit/credit relationships and negotiable instruments.
• Ability to learn bank products and services.
• Proficient reading, writing, speaking, and understanding of English.
• Valid driver’s license, proof of insurance, and reliable transportation, or alternative transportation ability when needed.

• Climate‑controlled office environment.
• Requires regular attendance, punctuality, and willingness to work a flexible or rotating schedule.
• Exposure to potential risk and hazards associated with criminal activity (e.g., robbery) with detailed instruction to minimize risk.

• Constant use of computer screens, reading of reports, and prolonged sitting.
• Operation of computer keyboard, multi‑line telephone, photocopier, scanner, facsimile, fine count cash, and cash counter requiring dexterity of hands and fingers with repetitive wrist motions.
• Ability to stand or sit for extended periods during shifts.
• Ability to occasionally kneel, reach, bend, push, pull, and carry.
• Occasional lifting of money and coin, 25–50 lbs., or files and/or boxes 5–10 lbs.

Full‑time team members receive a base salary plus an exceptional benefits package that includes medical, dental, vision, life insurance, a 401(k) plan, community volunteer time, and generous time‑off policies.

Heritage Bank is an equal opportunity employer that considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, or any other basis protected by law.

Job applicants have certain legal rights.