Patient Care Coordinator

Job purpose

The Patient Care Coordinator will be the first point of contact with patients and prospects, providing quality care and ensuring high patient satisfaction. Key responsibilities include scheduling patient appointments, placing follow-up and proactive calls to current and former patients, maintaining patient records, providing assistance to individuals by responding to routine questions, providing general information, answering the main phone line, and performing general clerical duties such as data entry, typing, and faxing.

• Greet and direct patients
• Effective outbound calls, proper scheduling, and schedule management contribute to meeting or exceeding the clinic budget.
• Prioritize confirmation calls to manage the clinic's schedule while providing friendly and enthusiastic customer service.
• Communicate effectively with patients and potential customers via telephone, e-mail, and postal mail.
• Contact insurance companies to verify patient insurance benefit coverage.
• Enter stock and custom orders and perform weekly inventory audits to ensure accuracy.
• Manage returns of merchandise
• Maintains a clean, inviting, and friendly environment and practices established safety and infection control protocols.
• Exercise confidentiality as it relates to all business and patient information.
• Maintain basic knowledge of hearing instrument function and troubleshooting.
• Process transactions accurately using point-of-sale systems
• Answer patient inquiries and provide information about products and services
• Coordinate with the hearing specialist to provide excellent patient care
• Inform patients about discounts and special offers
• Stay up-to-date with new products and services
• Upsell products and services to meet sales targets

• Experience interacting with customers/patients, experience in a sales environment preferred.
• Ability to pay close attention to detail with a high degree of accuracy.
• Ability to multi-task and work quickly, accurately, and independently in a fast-paced environment.
• Willingness to learn and use new computer programs/applications.
• Professional and approachable. Tactfully approaches others;
  Reacts well under pressure;
  Treats others with respect and consideration;
  Accepts responsibility for own actions;
  Follows through on commitments.
• Experience with a team environment and achieving monthly goals preferred.

• Experience working with the senior population is an asset.

The work environment characteristics described here represent those encountered by employees while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• The noise level in the work environment is usually moderate.

The physical requirements described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• While performing this job's duties, the employee must regularly talk, sit, and hear. In addition, the employee is occasionally required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, and occasionally lift and move up to 20 pounds. Specific vision abilities required by this job include the ability to adjust focus.