Patient Registrar

Job Summary

The Patient Registrar supports the mission of providing quality healthcare to the patients of Whidbey Health and Clinics by being a professional and personable first point of contact for all patients and visitors providing assistance with reception, scheduling and patient registration. This position is a vital member of the patient care team facilitating an optimal flow of patients, is responsible for the efficient and orderly registration and scheduling of patients, and ensures that accurate patient demographic and insurance information is obtained at the time of registration.

The Patient Registrar is expected to demonstrate professional behavior, display appropriate conduct and show consideration, respect and patience towards all patients, families, staff and professional affiliates.

Oak Harbor, WA

Part-time, Days 8 hour, M-F

FTE 0.6

Posted 02/25/2026

Req # 16519

Work Location:

Onsite

includes the following, other duties may be assigned:

The duties below outline the primary responsibility for Patient Registrars assigned to Patient Access located at Whidbey Health:

• Conducts patient interviews for registration to include, but not limited to the following:
• Completes thorough and accurate registration of patients including insurance verification for all Laboratory and Diagnostic Imaging visits, Emergency Room visits, and EMS calls.
• Completes pre-registration and insurance verification over the phone with patients for scheduled appointments and surgeries.
• Maintains patient schedule for Whidbey Family Birthplace. Schedules or reschedules appointments within established guidelines for specific appointments.
• Conducts patient rounds in patient care areas as necessary to complete registration process.
• Assisting other departments with patient registration process and answering questions as needed.
• Prints labels and identifying wrist bands for patients, may deliver to patient care areas as needed.
• Acts as a liaison with other departments and facilities to ensure all demographic and insurance information is accurate to complete the registration process.
• Obtains all necessary releases (i.e. consent to treat, conditions of admission, confidential release when indicated, insurance messages), and obtains witness signatures as needed.
• Provides self-pay patients with application for charity care and refers them to the Financial Advocate. Also refers MVA accounts to the Financial Advocate.
• Refers to the Insurance Verifier when unable to obtain insurance verification via online portals.
• Collects and returns patient valuables per department procedure.
• May collect co-pays and deductibles from patients or refer to PFS Representative.

Operates the main hospital switchboard effectively and efficiently to include, but not limited to the following:

• Answers all in-coming calls promptly, professionally and courteously and transfers to appropriate destination.
• Utilizes overhead paging system appropriately and as necessary to support department functions.
• Welcomes all patients and visitors to the organization, providing directional and informational assistance.
• Set up appointments for patients or community members to meet with the SHIBA representative.
• Prepare remit folders for current usage and prepare outdated folder for storage.
• Balances cash on hand at beginning and end of the shift to account for monies received.
• Receive and receipt payments and cafeteria monies.
• Balances ledger and receipts daily, completes deposit.
• Receives patient valuables and puts in safe, and releases valuables following the valuable procedure.
• Provides assistance to Patient Access staff as needed to ensure coverage and support department functions.
• Facilitates optimal patient flow and assists with patient reception to include, but not limited to the following:
• Welcomes all patients and visitors to the organization, providing directional and informational assistance.
• Order and maintain office supplies and forms.
• Receive and distribute incoming office mail.
• May be required to provide additional back up to the Patient Registrar assigned to cover the Switchboard during day time hours on as needed basis to support department functions
• In lieu of a Patient Registrar designated to cover the Switchboard, responsible for answering all incoming calls to the facility in the evening, night time and weekend hours.
• Provides a comprehensive hand off of all pertinent information to the oncoming shift.

The duties below outline the primary responsibility for Patient Registrars assigned to an outpatient department or physician practice:

• Facilitates optimal patient flow and provides department or clinic reception to include, but not limited to the following:
• Welcomes all patients and visitors to the department or clinic, providing directional and informational assistance.
• Maintains patient schedule for department or clinic. Schedules or re-schedules appointments within established department or clinic…