Employee Experience Specialist

Summary

This position is located in the Fleet & Family Readiness Program in Whidbey Island, WA. It is designed to create and manage a new employee experience program for NRNW NAS Whidbey Island. The role involves overseeing all aspects of employee integration—from initial onboarding to ongoing engagement—focusing on enhancing employee satisfaction and retention. The position is pivotal in establishing an effective employee experience program within the Fleet & Family Readiness (FFR) framework.

• Facilitate the onboarding process for new employees, coordinating installation tours, meetings with key personnel, and introductions to systems, facilities, and resources.
• Follow up with employees during their first year to ensure a smooth transition and promote a consistent employee experience.
• Integrate multiple offices, functions, and teams within the organization to develop employee engagement and satisfaction.
• Conduct surveys, focus groups, and one‑on‑one conversations to gather employee feedback and insights, using data to identify areas for improvement.
• Establish effective communication channels to keep employees informed about company updates, policies, and events, encouraging open and transparent feedback mechanisms.
• Identify improvement opportunities and propose solutions to enhance the employee experience and overall onboarding process.
• Promote a culture of continuous learning and growth by ensuring successful participation in professional development programs aligned with employees’ career goals.
• Prepare correspondence, briefing slides, and/or presentations.
• Develop and present subject‑area specific training to internal and external customers.
• Analyze functional‑area reports and trends throughout the onboarding process, using information to improve the overall employee experience and identify potential organizational improvements.

• Occasional travel of less than 10% may be required.
• Must receive salary via Direct Deposit/Electronic Funds Transfer to a financial institution of choice.
• Must successfully pass the E‑Verify employment verification check and resolve any discrepancies, including all applicable records and background checks.
• Must be over the age of 18.
• Must have a valid state driver’s license.

• Knowledge of effective onboarding elements, strategies, and practices.
• Knowledge of employee engagement principles and strategies.
• Knowledge of customer service and customer support principles and methods for planning and delivering a full range of services.
• Knowledge of CNIC’s organizational structure, functions, and mission.
• Knowledge of FFR mission, functions, policies, and procedures, as well as program goals and objectives.
• Knowledge of business, military, and government protocol; safety and security in written and verbal correspondence.
• Skill in facilitating the onboarding process, integrating new employees, and introducing CNIC/FFR/Installation culture and operations.
• Skill in applying fact‑finding techniques.
• Skill in using Microsoft Office Programs (e.g., Word, Excel, PowerPoint, Outlook).
• Skill in providing customer service, responding promptly to customer needs, and demonstrating attentiveness and courtesy.
• Skill in prioritizing, organizing, and multitasking.
• Ability to coordinate schedules, tours, and meetings with multiple stakeholders.
• Ability to analyze data and make recommendations for improvements.
• Ability to recognize when to escalate issues to a supervisor.
• Ability to collaborate and build relationships with internal and external stakeholders.
• Ability to prepare clear, concise, and technically sound reports related to work within the branch.
• Ability to develop and effectively deliver presentations and/or training.
• Ability to communicate effectively both orally and in writing.

Incumbent reports to the supervisor designated by Region N9 with guidance from NRNW Fleet Readiness N92. The incumbent is expected to complete assigned duties independently while receiving broad supervision and guidance for standardizing processes across FFR. The position involves occasionally adapting standard instructional systems and performance improvement models, integrating varied procedures, and generating new techniques to solve specific instructional or performance problems within FFR.

Work is primarily sedentary, though some physical exertion is involved (bending, stooping, lifting up to 45 lbs). The incumbent will travel to meet with employees at all installations within NSA Whidbey Island. The announcement may be used to fill additional vacancies within 60 days of issuance of the selection certificate.

As a federal employee, you and your family will have access to a comprehensive benefits package designed to reward a federal career. Eligibility for benefits depends on the type of position and whether the position is full‑time, part‑time, or intermittent. Contact the hiring agency for specific benefit details.