Private Branch Exchange; PBX Technician

Private Branch Exchange (PBX) Technician

Bowhead seeks a Private Branch Exchange (PBX) Technician to provide Base Telecom Support at Whidbey Island, WA. This role will handle telecommunications operations & maintenance (O&M) for both office and field environments.

All full‑time Bowhead employees receive on‑job and verification training after 30 days of employment.
Targeted pay range is $36.44/hr- $45.00/hr based on interview and experience.

• Operate & maintain government‑owned telephony switches (PBX), including:
  • Nortel Meridian Option 81C
  • Troubleshoot and repair switch issues
  • Software updates & patching
  • Installation & configuration of switch hardware
  • Daily operation monitoring
  • Support for voicemail systems & IPE (Remote Intelligent Peripheral Equipment)
  • Use company vehicle to travel to remote locations weekly
  • Ensure switch systems remain fully operational & compliant with DoD/Navy standards
  • Other duties as assigned

• Associate’s degree or higher in IT or Cybersecurity (preferred)
• High school diploma or equivalent required

• Minimum 2 years of relevant experience (required)
• 5 years of relevant experience (preferred)
• Prior experience within DoD networks highly preferred

• IAT Level II (per DoD 8570.01‑M)
• CompTIA Security+ (certification reimbursement offered after 30 days of employment)

• Avaya Certified Support Specialist (ACSS) or equivalent
• Nortel Meridian System Administration or equivalent
• CCNA (Cisco Certified Network Associate)
• RHCSA (Red Hat Certified System Administrator)
• MCSA (Microsoft Certified Solutions Associate) or equivalent

• Mitel
• Panasonic
• NEC
• Intermediate to advanced level skills in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Effective communication with all employee levels & external contacts

• Lift up to 50 pounds
• Stand & walk for prolonged periods
• Twist, bend, & squat periodically

Must obtain & maintain Secret clearance. US Citizenship required for Secret clearance at this location.