Desktop IT Support Analyst

If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.

With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses () around the globe, chances are, we have something special for you.

JOB TITLE:

Desktop IT Support Analyst

REPORTING TO: IT Platform Manager

LOCATION:

Oak Harbor, WA

Certain positions with IDEX Corporation and its business units require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.S. citizen, U.S. national, lawful permanent resident, or an individual who has been granted refugee or asylum status.

The IT Desktop Support Analyst’s role is to ensure a smooth end-user technology experience using active listening, timely communication, and effective troubleshooting. Excellence in this role is achieved by receiving, prioritizing, documenting, and actively resolving end-user service desk requests independently and with other IT personnel’s assistance as needed. This role will physically support the Oak Harbor site as well as extended remote support to the other US based IH&S sites.

• Provide fundamental to advanced technical support for standard office environment equipment (PC, peripherals, printer, network), line of business applications, Microsoft operating systems, and Office products, and cellular devices for users at manufacturing facility.
• Organize and contribute high-quality documentation for the IT department
• Assist with various IT infrastructure improvement projects and assume the lead role in others where competency is demonstrated
• Deploy and maintain the company’s IT assets, including Desktops, Laptops, Printers, and mobile devices
• Provide comprehensive, timely, and valuable communication to customers and vendors as required to keep all parties informed of issues, progress, and solutions
• Fast, accurate, and timely turnaround on all customer requests
• Follow company-specific guidelines and industry best practices for User Administration and security
• Communication to our clients, vendors, and internally via phone, email, and ticketing system
• Minimal travel to support remote locations as needed
• Ability to assist and/or train other team members or employees when assistance is needed

• Excellent knowledge of Windows 11 operating system and Microsoft O365 applications - Outlook, Word, Excel, PowerPoint, Teams
• Ability to image, deploy, and maintain Windows 11 PCs
• Working knowledge of, or willingness to learn, a wide array of software technologies, including PDQ Deploy/Inventory, LANSweeper, Splashtop, Service Now.
• Demonstrated proficiency in the diagnostic process of technical issues
• Ability to work independently and with direction from other IT personnel
• Excellent technical writing skills for documentation and effective ticket management
• Ability to multi-task and adapt to changing priorities quickly
• Understanding of support tools, techniques, and how technology is used to provide IT services
• Self‑motivated with the ability to work in a fast‑moving environment

• Associate degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience preferred
• Experience with scripting and automation tools preferred
• Professional IT Certifications preferred, such as Microsoft MCP/MCSA, or CompTIA A+/Network

This position is an onsite role with possibility to become hybrid.

Anticipated hiring range: $60,000–$65,000. The full compensation range for this position is $54,200–$81,400, depending on experience, and may also be eligible for a performance‑based bonus plan.

Our comprehensive U.S. benefit offerings include…