Desktop IT Support Analyst

Desktop IT Support Analyst

Location:

Oak Harbor, WA

Reporting to: IT Platform Manager

Certain positions with IDEX Corporation and its business units require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.S. citizen, U.S. national, lawful permanent resident, or an individual who has been granted refugee or asylum status.

The IT Desktop Support Analyst’s role is to ensure a smooth end‑user technology experience using active listening, timely communication, and effective troubleshooting. Excellence in this role is achieved by receiving, prioritizing, documenting, and actively resolving end‑user service desk requests independently and with other IT personnel’s assistance as needed. This role will physically support the Oak Harbor site as well as provide extended remote support to other US‑based IH&S sites.

• Provide fundamental to advanced technical support for standard office environment equipment (PC, peripherals, printer, network), line‑of‑business applications, Microsoft operating systems, Office products, and cellular devices for users at the manufacturing facility.
• Organize and contribute high‑quality documentation for the IT department.
• Assist with various IT infrastructure improvement projects and assume the lead role in others where competency is demonstrated.
• Deploy and maintain the company’s IT assets, including desktops, laptops, printers, and mobile devices.
• Provide comprehensive, timely, and valuable communication to customers and vendors to keep all parties informed of issues, progress, and solutions.
• Ensure fast, accurate, and timely turnaround on all customer requests.
• Follow company‑specific guidelines and industry best practices for user administration and security.
• Communicate to clients, vendors, and internally via phone, email, and ticketing system.
• Provide minimal travel support to remote locations as needed.
• Assist and/or train other team members or employees when assistance is needed.

• Excellent knowledge of Windows 11 operating system and Microsoft O365 applications – Outlook, Word, Excel, PowerPoint, Teams.
• Ability to image, deploy, and maintain Windows 11 PCs.
• Working knowledge of, or willingness to learn, a wide array of software technologies, including PDQ Deploy/Inventory, Lansweeper, Splashtop, Service Now.
• Demonstrated proficiency in the diagnostic process of technical issues.
• Ability to work independently and with direction from other IT personnel.
• Excellent technical writing skills for documentation and effective ticket management.
• Ability to multi‑task and adapt to changing priorities quickly.
• Understanding of support tools, techniques, and how technology is used to provide IT services.
• Self‑motivated with the ability to work in a fast‑moving environment.

• Associate degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience preferred.
• Experience with scripting and automation tools preferred.
• Professional IT certifications preferred, such as Microsoft MCP/MCSA, or CompTIA A+/Network.

Range: $54,200 – $81,400 depending on experience. Eligible for a performance‑based bonus plan.

Health benefits, 401(k) retirement savings program with company match, PTO, and more. More information can be found on our careers page:

IDEX is an Equal Opportunity Employer committed to workforce diversity. We give consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity, or other protected categories.