Private Branch Exchange (PBX) Technician

Private Branch Exchange (PBX) Technician (PSTS-2026-):

Bowhead seeks to network with a Private Branch Exchange (PBX) Technician for a future or upcoming tasking to provide Base Telecom Support at the Whidbey Island, WA. The Private Branch Exchange (PBX) Technician effort will provide telecommunications operations and maintenance (O&M). This position will require both in office and infield experience and duties.

On job and verification training is offered for all full time Bowhead employees after 30 days of employment.

• Operate and maintain government-owned telephony switches (PBX), including:
  • Nortel Meridian Option 81C
• Perform:
  • Troubleshooting and repair of switch issues
  • Software updates and patching
  • Installation and configuration of switch hardware
  • Daily operation monitoring
  • Support for voicemail systems and IPE (Remote Intelligent Peripheral Equipment)
• Utilize company vehicle to travel to remote locations weekly.
• Ensure switch systems remain fully operational and compliant with DoD/Navy standards.
• Other duties as assigned.

• Associate’s degree or higher in IT or Cybersecurity (preferred)
• High school diploma or equivalent required.

• 2 years of relevant experience required.
• 5 years relevant experience is preferred.
• Prior experience within DoD networks highly preferred.

• IAT Level II (per DoD 8570.01-M)
• COMPTIA Security+
  • Certification reimbursement will be offered after 30 days of employment

• Avaya Certified Support Specialist (ACSS) or equivalent
• Nortel Meridian System Administration or equivalent
• Cisco Certified Network Associate (CCNA)
• Red Hat Certified System Administrator (RHCSA)
• Microsoft Certified Solutions Associate (MCSA) or equivalent

• Mitel
• Panasonic
• NEC

• Intermediate to advanced level skills in Microsoft Office software suite - Word, Excel, Outlook, Power Point
• Ability to communicate effectively with all levels of employees and outside contacts

Targeted pay range is $36.44/hr- 45.00/hr based on interview and experience.

• Must be able to lift up to 50 pounds
• Must be able to stand and walk for prolonged amounts of time
• Must be able to twist, bend and squat periodically

Must be able to obtain and maintain a security clearance at the Secret level. US Citizenship is a requirement for Secret clearance at this location.