Supervisory Sales Associate Fleet Store w

Job Description

260000VB

United States-Washington-Oak Harbor

Whidbey Fleet Store. Pay Range: $20.54 or more DOE.

As a Supervisory Sales Associate you will be the face of our company to both associates and our customers. You will highlight our brand and image while contributing to a positive and productive work environment. You will assist customers in recognizing their needs for our products and services and serve as a team leader to the associates, ensuring a positive workplace.

• Customer Service
  • Proactively engage and make a connection with customers.
  • Ask questions and listen to customers' needs.
  • Direct customers to merchandise and inform them about upcoming events, promotions, mobile offers, and STAR card.
  • Build positive, inclusive, and respectful relationships; take accountability for actions and outcomes.
• Organization
  • Maintain store appearance.
  • Cross‑sell products and know store layout.
  • Make suggestions on latest trends and current promotions based on customer needs.
  • Upsell products.
  • Learn product features and keep up with trends; leverage company tools and technology to provide accurate product knowledge.
  • Use POS system to process cash exchanges, discounts, gift cards, credit cards, debit cards, and cash handling, including counting money and returning accurate amounts.
  • Complete paperwork, reports, and reconciliation inventory.
• Inventory Management
  • Be keeper of merchandise; complete all inventory processes; ensure merchandise is properly checked in and accurately ticketed; participate in periodic inventories.
  • Responsible for the security of cash, fixed assets, and merchandise inventory.
  • Provide direction on assignments, prioritize projects, and manage merchandise and inventory.
  • Adhere to assigned work schedule; complete assignments accurately and completely.

• Provide effective leadership, direct training, and motivation for associates.
• Set a positive example; provide coaching and feedback promptly and professionally.
• Direct work assignments, train sales associates, and give input to the Department Manager on associate performance.
• May open or close location.
• Other duties as assigned.

• Product Knowledge:
  Moderate knowledge of merchandise; provide training documentation on product features.
• Experience:
  
  1‑2 years in retail or related work; 1 year of lead or supervisory experience preferred.
• Communication
  
  Skills:
  
  Strong interpersonal and communication skills; ability to read, write, and interpret instructional documents; telephone etiquette.
• Mathematical
  
  Skills:
  
  Basic math functions (addition, subtraction, multiplication, division); use calculator for percentages and ratios; make change in US currency.
• Reasoning Ability:
  Ability to multi‑task, remain attentive to customers, be flexible to business needs, work as a team, and take initiative independently.
• Ability to defuse escalated exchanges and create win‑win situations.

This position involves constant moving, talking, hearing, reaching, grabbing, and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching, and climbing ladders. Vision abilities include close vision, color vision, depth perception, and the ability to adjust focus. Involves lifting at least 25 lbs. and up to 50 lbs. in some departments. Work is typically performed indoors but may be assigned outdoors depending on the location.

Enthusiastic, friendly, and energetic with a desire to provide outstanding service.

Available to work a variety of hours, including early mornings, evenings, weekends, and holidays.

1 year of responsible experience in clerical office or retail sales store work of any kind, demonstrating satisfactory performance in the position to be filled.

1 year of progressively responsible experience in retail sales performing duties that constitute the principal work of the position to be filled.

Study completed in a college, university, or junior college above the high‑school level may be substituted based on one‑half academic year of study for 6 months of experience.