Supervisory Sales Associate Fleet Store w

Come work for the Navy Exchange … where you can have a retail career with a purpose! We are a world‑class retailer serving the best customers in the world: active duty and retired military and their families.

No Military Affiliation Is Required.

As a Supervisory Sales Associate you will be the face of our company to both the associates and our customers. You will highlight our brand, contribute to building our reputation, and assist customers in recognizing the need for our products and services. Additionally, you will lead the associates, ensuring a positive and productive work environment. Through continuous learning you will stay current on products and articulate our purpose in an educational, insightful, and professional manner.

Customer Service

• Proactively engage and make a connection with customers.
• Ask questions and listen to customers’ needs.
• Direct customers to merchandise and inform them about upcoming events, promotions, mobile offers and the STAR card.
• Provide premier customer service.
• Cooperate and build positive inclusive and respectful relationships; take accountability for your own actions and outcomes.

Organization

• Maintain store appearance.

Sales

• Cross‑sell products and know the layout of the store.
• Make suggestions to customers on latest trends and current promotions based on their individual needs.
• Upsell products.
• Learn product features, keep up with the latest trends, and use company tools and technology to confidently provide the customer with product knowledge specifications.
• Use a Point‑of‑Sales system to process cash, exchanges, discounts, gift cards, credit cards, debit cards and handle cash, including counting money and returning accurate amounts to customers.
• Complete various paperwork, reports and reconciliation inventory tasks.
• Be the keeper of merchandise; complete all inventory processes and ensure merchandise is properly checked in and accurately ticketed; may participate in periodic inventories.
• Responsible for the security of cash, fixed assets and merchandise inventory.
• Provide direction on assignments including prioritizing projects, tasks, managing merchandise and inventory.

Dependability

• Adhere to assigned work schedule and complete work assignments accurately and on time.

• Provide effective leadership, demonstrate ability to direct, train and motivate associates, and set a positive example. Provide coaching and feedback timely and professionally. Provide direction, work assignments, training to sales associates and input to the Department Manager on associate performance. May open and close locations.
• Other duties as assigned.

Product Knowledge

• Moderate level of knowledge of products and merchandise.
• Provide training documentation to sales associates on product features.

Experience

• 1‑2 years of retail or relevant work experience; 1 year of lead or supervisory experience preferred.

Communication Skills

• Strong interpersonal and communication skills.
• Ability to read, write and interpret instructional documents such as safety rules, operating and maintenance instructions and procedure manuals.
• Effective communication with customers, peers, and management, including telephone etiquette.

Mathematical Skills

• Basic math functions such as addition, subtraction, multiplication, and division.
• Use a calculator and calculate percentages and ratios. Must be able to make change in American monetary units.

Reasoning Ability

• Ability to multi‑task while attending to customers and remaining flexible to the needs of the business.
• Ability to work as part of a team and take initiative independently of direct supervision.
• Ability to defuse escalated exchanges and create win‑win situations.

This position involves constant moving, talking, hearing, reaching, grabbing and standing for at least two consecutive hours. It may occasionally involve stooping, kneeling, crouching and climbing ladders. Vision abilities include close vision, color vision, depth perception and ability to adjust focus. Involves lifting at least 25 lbs. and up to 50 lbs in some departments. Work is typically performed indoors but…