Sales Associate​/Sales Tech Jewelry; Part Time w

Job Description - Sales Associate / Sales Tech Jewelry (Part Time) w/ Benefits (260001XU)

260001XU

United States-Washington-Oak Harbor

Whidbey Island Pay Rate: $17.13 or more DOE

This is a progressive position. If incumbent hired as a Sales Associate, they may progress to the Sales Technician level without further competition once minimum qualifications of the Sales Technician position are met.

Come work for the Navy Exchange where you can have a retail career with a purpose! We are a world‑class retailer serving the best customers in the world: active duty and retired military and their families.

As a Sales Associate, you will be the face of our company! You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services. Must be capable of learning about what we sell and be able to articulate our purpose in a manner that is educational, insightful, and professional.

Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization.

• Customer Service:
  • Proactively engage and make a connection with customers.
  • Ask questions and listen to customers' needs.
  • Direct customers to merchandise; inform about upcoming events, promotions, mobile offers, STAR card.
  • Provide premier customer service.
  • Cooperate and build positive, inclusive and respectful relationships; take accountability for own actions and outcomes.
• Organization:
  • Maintain store appearance.
• Sales:
  • Cross‑sell products and know store layout.
  • Make suggestions to customers on latest trends and current promotions based on customer’s individual needs.
  • Upsell products.
  • Learn product features; keep up with latest trends; leverage company tools and technology to confidently provide the customer with product knowledge/specs.
  • Use a Point‑of‑Sale system, process cash exchanges, discounts, gift cards, credit cards, debit cards (cash handling) including counting money and returning accurate amounts to customer.
  • Complete various forms of paperwork, reports, and reconciliation.
• Inventory:
  • Be the keeper of merchandise, complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed. May participate in periodic inventories.
• Dependability:
  • Adhere to assigned work schedule.
  • Accurate and complete follow‑through on work assignments.
  • Other duties as assigned.

• Product Knowledge: Basic knowledge of products/merchandise.
• Experience: Retail experience preferred but not required.
• Communication
  
  Skills:
  
  Strong interpersonal and communication skills. Ability to read, write, and interpret instructional documents; communicate with customers, peers, management; telephone etiquette.
• Mathematical
  
  Skills:
  
  Basic math functions such as addition, subtraction, multiplication, and division.
• Reasoning Ability: Ability to multi‑task, be attentive to customers, remain flexible to needs of the business; work as part of a team and take initiative independent of direct supervision.

This position involves constant moving, talking, hearing, reaching, grabbing and standing for at least two consecutive hours. May occasionally involve tooping, kneeling, crouching, and climbing ladders. Vision abilities include close vision, color vision, depth perception, and ability to adjust focus. Involves lifting at least 25 lbs. and up to 50 lbs in some departments. Work typically performed indoors but may be assigned outdoors depending on location.

Enthusiastic, friendly, and energetic with a desire to provide outstanding service.

Available to work a variety of hours, which may include early mornings, evenings, weekends and holidays.

No experience required. High school graduate or equivalent preferred.

Sales Tech requirements:
General experience:
One year of responsible experience in clerical, office or retail sales store work of any kind in which the…